Programme  Titles  Presenters  Topics 
Basic and applied research in clinical communication.
A qualitative study on coronaropathy and hypertension: Effective barriers to doctor-patient communication
E. Cappelletti*, M. D'Addario, M. Sarini, P. Steca
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
An investigation of cross-cultural communication in nursing education for the reduction of medical errors and the improvement of clinical outcomes
L. Linnard-Palmer*, O. Catolico, J. Ghosh
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Being systematic about subjectivity: What can multi-perspective data offer the study of clinical consultations?
B. Young*, P. Salmon
Wednesday, 5 September 2012:  03I WORKSHOP - Being systematic about subjectivity: What can multi-perspective data offer the study of clinical consultations?  -  10.15 - 11.45
Broaching the unexpected: The impact of relational and instrumental communication in the introduction of unanticipated conversations
L.A. Siminoff, H.M. Traino*
Thursday, 6 September 2012:  08C Basic Communication Skills Research 2  -  10.15 - 11.45
Bridging the gap between the guidelines and the practice in medical consultation
M. Ishizaki*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Can audio recording improve patients' recall of outpatient consultations?
M. Wolderslund*, P-E. Kofoed, M. Axboe, R. Holst, J. Ammentorp
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Challenges in the daily communication between care providers and clients with communication disabilities in care institutions
S.E.A. Stans*, R.J.P. Dalemans, A.A.H. van Loo, M.A. Janssen-Hubner
Wednesday, 5 September 2012:  05C Nurse Communication  -  14.45 - 16.15
Communication analysis of all malpractice claimed telephone calls to Swedish Health care Direct (SHD) during 2003-2011
A. Ernesäter*, M. Engström, U. Winblad, I. Holmström
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communication and oral health: The mouth as a vehicle and also a focus for study of health care information exchange
G. Humphris*, R. Freeman, K. Sondel, B. Gibson, Y. Zhou
Wednesday, 5 September 2012:  06E SYMPOSIUM - Communication and oral health: The mouth as a focus for study  -  17.15 - 18.45
Communication challenges and performance of nurses required to adopt bedside shift handovers
S. Eggins*, D. Slade, J. McGregor, M. Lee
Wednesday, 5 September 2012:  05C Nurse Communication  -  14.45 - 16.15
Communication during pediatric asthma visits and child asthma medication device technique one month later
B. Sleath*, D. Miller, G. Ayala, S. Davis, D. Williams, C. Gillette
Friday, 7 September 2012:  13C - Communication on Pharmaceutical and Medication Devices  -  10.15 - 11.45
Communication in cardiovascular disease risk assessment and management: The influence of psychosocial factors
C. Bonner, J. Jansen, L. Irwig, J. Doust, P. Glazsiou, A. Hayen, S McKinn*
Thursday, 6 September 2012:  09C - Training and Interventions  -  12.15 - 13.45
Communication in the clinic: The overall structure of surgeon-patient consultations
S.J. White*
Wednesday, 5 September 2012:  03C Basic Communication Skills Research 1  -  10.15 - 11.45
Communication skills in context: Trends and perspectives
J. van Dalen*
Friday, 7 September 2012:  12 - Plenary Session  -  08.30 - 10.15
Comparing item score patterns of studies  using  the same observation instrument: The case of the "maas"
J. Goedhuys*, M. Van Nuland
Thursday, 6 September 2012:  10C - Measurement and Assessment  -  14.45 - 16.15
Completion of the patient's opening agenda: A comparison of nurse prescribers, pharmacist prescribers and general practitioners
J. Platt, M.C. Weiss*, R. Riley, G. Taylor, S. Horrocks, A. Taylor
Friday, 7 September 2012:  13C - Communication on Pharmaceutical and Medication Devices  -  10.15 - 11.45
Consultation skills of newly graduated doctors: Perceptions of the doctors and their patients
M.D. Fromage*, A. Papageorgiou, S. Miles
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Correlation between physician communication style and patient satisfaction for different combinations of patient and physician gender in Japanese primary care visit
I. Noro*, S. Kurosawa, M. Matsushima, Y. Miura
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Doctors characteristics and patient adherence to treatment - a study on hypertensive patients
J. Silva-Monteiro*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Determining items for inclusion in a decision support intervention for clinical trial participation: A modified Delphi approach
K. Gillies, Z. Skea*, S. MacLennan, C. Ramsay, M. Campbell
Friday, 7 September 2012:  13C - Communication on Pharmaceutical and Medication Devices  -  10.15 - 11.45
Does the importance of patient-centered communication vary by patient and physician gender?
S. Saha*, D.L. Roter, M.C. Beach
Thursday, 6 September 2012:  08C Basic Communication Skills Research 2  -  10.15 - 11.45
Development of a functional health literacy test for Japanese adults (FHLT-J)
K. Nakagami*, T. Yamauchi, T. Nakagami, H. Noguchi, T. Maeda
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Development of a new instrument to assess the understandability and actionability of health information materials
S.J. Shoemaker*, M.S. Wolf, C. Brach, A.R. Davies
Thursday, 6 September 2012:  10C - Measurement and Assessment  -  14.45 - 16.15
Different perspectives regarding the preferred instructors: A qualitative study
M. Farahani*, R. Bagherzadeh, R. Sahragard, E. Mohammadi
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Effectiveness of a patient-centered communication intervention to promote the 5As (Ask, Advise, Agree, Assist, Arrange) for physical activity in underserved populations
J.K. Carroll*, K. Fiscella, P.C. Winters, M.R. Sanders, C.N. Sciamanna, R.M. Epstein
Thursday, 6 September 2012:  09C - Training and Interventions  -  12.15 - 13.45
Empathy and clinical communication skills in first-year family medicine residents in Portugal
R.M.B. Maciel-Barbosa*, J.S.M. Silva-Monteiro, F.A. Aguiar
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Empathy training for resident physicians: A randomized controlled trial of a neuroscience-informed curriculum
H. Riess*, J.M. Kelley, R.W. Bailet, E.J. Dunn, M. Phillips
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Facilitating cancer diagnoses: The role of task versus relational communication during primary care consultations
L.A. Siminoff*, H.L. Rogers, S. Harris-Haywood, M.D. Thomson
Wednesday, 5 September 2012:  04C Cancer and Intense Medical Care Settings  -  12.15 - 13.45
Fifty-eight thousand words not to say "cancer"
P. Politi, V. Martinelli*, F. Dionigi, M. Besozzi, U. Provenzani, E. Trotti
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
General practitioners interns communication with patients: Exploring one decade of internship video-feedback
J. Pelicano-Romano*, M.R. Neves, F. Carvalho, A. Cavaco
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
GreenLight: A randomized trial addressing health literacy and communication to prevent paediatric obesity
R.L. Rothman*, E. Perrin, H.S. Yin, A. Patino-Fernandez, A. Bachus, L. Sanders
Friday, 7 September 2012:  14C - Informational Needs and Surgical Settings  -  12.15 - 13.45
Health literacy: Conceptualization, measurement, and its role in health care and health communication
A-L. Frisch*, P.J. Schulz, H. Ishikawa, M. Paasche-Orlow, R. Woodward-Kron, S. Van den Broucke
Thursday, 6 September 2012:  09F SYMPOSIUM - Health literacy: Conceptualization, measurement and its role in health care and health communication  -  12.15 - 13.45
HIV/AIDS information prevention campaign in Italy: Twenty-five years later
F. Vacca*, M.S. Aloisi, R. Murri, A. Tomasini
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
How do GPs conceive their practice? An analysis of GPs’ discourses on satisfying and non-satisfying consultations
K. Van Roy*, S. Vanheule
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
How useful is the delayed prescribing strategy for increasing effective communication about managing self-limiting respiratory tract infections? Perspectives from prescribers and patients
S. Peters*, E. Poliquin, A. Chisholm, S. Rowbotham, C. Chew Graham, A. Wearden
Friday, 7 September 2012:  13C - Communication on Pharmaceutical and Medication Devices  -  10.15 - 11.45
It takes only seconds to enhance cancer patients' trust; results of a blinded, experimental video-vignettes study
M.A. Hillen*, C.C.E. Koning, J.H.G. Klinkenbijl, E.H. Eddes, J.C. de Haes, E.M.A. Smets
Wednesday, 5 September 2012:  06A Cancer and Chronic Conditions  -  17.15 - 18.45
'I suppose it does you good as well, to have a bad appointment': Transsexual patients' views on communication in the gender identity clinic
R. McPhillips*
Wednesday, 5 September 2012:  03C Basic Communication Skills Research 1  -  10.15 - 11.45
ICE (Ideas, Concerns, and Expectations of patients) in general practice: A useful communication acronym?
J. Matthys*, G. Elwyn, M. Van Nuland, G. Van Maele, A. De Sutter, M. Deveugele
Thursday, 6 September 2012:  10C - Measurement and Assessment  -  14.45 - 16.15
Interpreting in the medical setting - between translation and mediation
M. Sleptsova, G. Hofer, W. Langewitz*, P. Butow
Wednesday, 5 September 2012:  06G SYMPOSIUM - Interpreting in the medical setting - between translation and mediation  -  17.15 - 18.45
Information on surgical complications and alternative treatment options communicated with colorectal cancer patients
H.S. Snijders, M. Kunneman*, B.A. Bonsing, R.A.E.M. Tollenaar, A.H. Pieterse, A.M. Stiggelbout
Friday, 7 September 2012:  14C - Informational Needs and Surgical Settings  -  12.15 - 13.45
Information needs and information searching behavior of women with cervical dysplasia
I.P.H. Dubbeldam*, M.J. van den Haak, F.J. Meijman, J.M. Sanders, W. Spooren
Friday, 7 September 2012:  14C - Informational Needs and Surgical Settings  -  12.15 - 13.45
Informed decision making in advance care planning: Concordance of patient with physician diagnosis
J. Schubart*, L. Toran, B.H. Levi, M. Whitehead, E. Farace, M.J. Green
Wednesday, 5 September 2012:  03C Basic Communication Skills Research 1  -  10.15 - 11.45
Initial greetings as a predictor of communication in provider / patient interactions: An examination of introductions and handshakes
A.P. Duggan*, S.G. Petronio, T.L. Thompson, B. Bach
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Is empathy in the medical students' mind when reflecting on their history taking skills? And what is the nature of these notices of empathy?
I. Preusche*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Long-term effects of empathy training: A one year follow-up qualitative study 
M. Phillips, A. Lorie*, J.M. Kelley, S.T. Gray, G. Kraft-Todd, H. Riess
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Models of mental illness, individual differences and behaviour towards mental health with medical students
I. Fletcher*, L. Ramsay, P. Kinderman
Thursday, 6 September 2012:  08C Basic Communication Skills Research 2  -  10.15 - 11.45
Motivational interviewing by HIV care providers is associated with patient commitment to reduce unsafe sexual behavior
T.E. Flickinger*, S. Saha, G. Rose, I.B. Wilson, S. Berry, M.C. Beach
Wednesday, 5 September 2012:  05C Nurse Communication  -  14.45 - 16.15
Motivational interviewing within the different stages of change: An analysis of practice nurse-patient consultations aimed at promoting a healthier lifestyle
J. Noordman*, T. van der Weijden, S. van Dulmen
Wednesday, 5 September 2012:  05C Nurse Communication  -  14.45 - 16.15
More than words: A quantitative study of the disclosure of cancer diagnosis in general surgery
V. Martinelli*, F. Dionigi, M. Besozzi, U. Provenzani, E. Trotti, A. Ferrari
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Neurobiological changes accompany patient-centered interviewing
I. Sarinopoulos, A. Hesson, S.A. Lee, C. Gordon, L. Wang, R.C. Smith*
Thursday, 6 September 2012:  08C Basic Communication Skills Research 2  -  10.15 - 11.45
Nutrition and physical activity communication patterns of general practitioners
S.M.E. van Dillen*, G.J. Hiddink, C.M.J. van Woerkum
Friday, 7 September 2012:  14E - Physiological Factors and Communication  -  12.15 - 13.45
Nurse elicitation and responsiveness to emotional concerns during home hospice visits
M. Reblin, L. Ellington*, J. Sheehan, M.F. Clayton
Wednesday, 5 September 2012:  05C Nurse Communication  -  14.45 - 16.15
Observational measure of doctors’ verbal confirmation and disconfirmation of patients’ in cancer and primary care 
M.M. Step*, L.A. Siminoff
Wednesday, 5 September 2012:  04C Cancer and Intense Medical Care Settings  -  12.15 - 13.45
Patient nurse communication in rehabilitation: How do patients and nurses evaluate their shared interaction?
S.G. Dibbelt*, E.C. Wulfert, E. Hotze, B. Greitemann
Wednesday, 5 September 2012:  05C Nurse Communication  -  14.45 - 16.15
Patient-rheumatologist communication concerning medication and disease risks
S.J. Blalock*, B.M. DeVellis, R.F. DeVellis, B.L. Sleath
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Parents' expectations and experiences of calling Swedish Health Care Direct about paediatric health issues
E. Kaminsky*, M. Carlsson, I. Knutsson Holmström
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Pediatrician communication behavior and parents' well-being
M. Gemmiti*, S. Hamed, C. Pharisa, J. Wildhaber, P. Klumb
Friday, 7 September 2012:  14E - Physiological Factors and Communication  -  12.15 - 13.45
Peer-assessment of medical communication skills. The impact of personality and social reputation on behavioural assessments
R.L. Hulsman*, J.F. Peters, M. Fabriek
Thursday, 6 September 2012:  08C Basic Communication Skills Research 2  -  10.15 - 11.45
Phyiscian and patient gender, behaviour and patient response
J.A. Hall*, D. Roter, D. Blanch-Hartigan, A. Adams, G. Cousin, J. Bensing, L. Erby, M. Schmid Mast, N. Jaunin-Stadler
Friday, 7 September 2012:  14F SYMPOSIUM - Physician and patient gender, behavior, and patient response  -  12.15 - 13.45
Physician eye contact and patient perceptions of understanding and compliance 
R. Gorawara-Bhat*, D.L. Dethmers, M.A. Cook
Wednesday, 5 September 2012:  03C Basic Communication Skills Research 1  -  10.15 - 11.45
Physician-patient communication in surgery - a review of the literature
W.A. Langewitz*, A. Georgi
Wednesday, 5 September 2012:  04C Cancer and Intense Medical Care Settings  -  12.15 - 13.45
Question Prompt Lists: Methods of delivery, investigation and implementation
A. Walczak*, M. Jacobs, S. Eggly, P. Butow, I. Henselmans
Friday, 7 September 2012:  14H SYMPOSIUM - - Question Prompt Lists: Methods of delivery, investigation and implementation  -  12.15 - 13.45
Reliability of a computer-based decision aid for advance care planning
J. Schubart*, M.J. Green, M. Whitehead, E. Farace, E. Lehmann, B.H. Levi
Thursday, 6 September 2012:  09C - Training and Interventions  -  12.15 - 13.45
Should we pay people to change their behaviour?
T.M. Marteau*
Wednesday, 5 September 2012:  02 Plenary Session  -  08.30 - 10.15
Storytelling vs. cancer risk information effects on colorectal cancer screening
L.K. Larkey*, D.J. Roe, B. Sillanpaa
Wednesday, 5 September 2012:  04C Cancer and Intense Medical Care Settings  -  12.15 - 13.45
Talking Health Together « T.H.T. » Training chronic disease patients to communicate more effectively with their family physician : Impact on patient recall, adherence and disease outcomes
M.T. Lussier*, C. Richard, D. Jewell, M. Colton
Thursday, 6 September 2012:  09C - Training and Interventions  -  12.15 - 13.45
Test of accurate perception of patients' affect: A new tool for evaluation of clinicians
J.A. Hall*, M.A. Ruben, E.M. Curtin, A.N. Ship
Thursday, 6 September 2012:  10C - Measurement and Assessment  -  14.45 - 16.15
The quality of patient-provider dialogue about initiation of antiretroviral medications
M.C. Beach*, P.T. Korthuis, I.B. Wilson, M.B. Laws, R.D. Moore, S. Saha
Friday, 7 September 2012:  13C - Communication on Pharmaceutical and Medication Devices  -  10.15 - 11.45
The dark side of doctor-patient interaction: An interdisciplinary discussion about medical errors
A. Hannawa*, H. Beckman, K. Mazor, J. Petrocelli, N. Paul, J. Ramsey, A. Dubowicz
Thursday, 6 September 2012:  08F SYMPOSIUM - The Dark Side of Doctor-Patient Interaction: An Interdisciplinary Discussion about Medical Errors  -  10.15 - 11.45
The effect of a capstone communication course for medical students on laypersons' assessments of student communication abilities
A.W. Dow*, A.D. Anderson
Thursday, 6 September 2012:  09C - Training and Interventions  -  12.15 - 13.45
The German version of the Four Habits Coding Scheme - translation and first psy-chometric testing
I. Scholl*, J. Nicolai, S. Pahlke, L. Kriston, E. Krupat, M. Härter
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The health literacy skills of Dutch adults  
I. van der Heide*, J. Rademakers, E. Uiters
Friday, 7 September 2012:  14C - Informational Needs and Surgical Settings  -  12.15 - 13.45
The meaning of the patient-physician-relationship in the course of cancer treatment: The oncologists' view
N. Ernstmann, L. Ansmann*
Friday, 7 September 2012:  13D - Emotional Factors in Communication  -  10.15 - 11.45
The role of organizational culture in patient education: A grounded study
M. Farahani*, E. Mohammadi, F. Ahmadi, M. Maleki, R. Sahragard
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The use of analogue patients in communication research: Theoretical framework and empirical outcomes
M.A. Hillen*, L.M. van Vliet, D. Blanch-Hartigan, S. Saha, M.C. Beach
Thursday, 6 September 2012:  10F SYMPOSIUM - The use of analogue patients in communication research: Theoretical framework and empirical outcomes  -  14.45 - 16.15
The value of tailored communication reducing perceived barriers to adherence and promoting medication adherence
A.J. Linn*, J.C.M. Van Weert, B.C. Schouten, E.G. Smit, A.A. Van Bodegraven, L. Van Dijk
Thursday, 6 September 2012:  09C - Training and Interventions  -  12.15 - 13.45
Trends in psychosocial consultations in general practice: An observational study on doctor-patient communication between 1977 and 2008
L. Butalid*, J.M. Bensing, P.F.M. Verhaak
Wednesday, 5 September 2012:  03C Basic Communication Skills Research 1  -  10.15 - 11.45
Understanding the impact of direct-to-consumer prescription drug advertising on the doctor-patient relationship: A qualitative analysis of American physician perceptions
E. Germeni*, K. Nakamoto, P.J. Schulz, M. Wunsch
Friday, 7 September 2012:  13C - Communication on Pharmaceutical and Medication Devices  -  10.15 - 11.45
Understanding health status and health behaviour of Asian migrants in Thailand
P. Satawedin*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Uptake of video interaction guidance within an autism service provider
A. Hall*, T. Finch, D. James
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Using the face to monitor and motivate health
D.I. Perrett*, G. Ozakinci, R.D. Whitehead
Tuesday, 4 September 2012:  Opening Address and Keynote Presentation  -  17.00 - 18.00
Using the internet for breast cancer information
S. Littlechild*, L. Barr
Wednesday, 5 September 2012:  04C Cancer and Intense Medical Care Settings  -  12.15 - 13.45
Validity and reliability of the Japanese version of the CARE Measure in a general medicine outpatient setting
M. Aomatsu*, H. Abe, K. Abe, H. Yasui, T. Suzuki, N. Ban
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
When people don't take turns to speak-pacing and its significance in interpreter-mediated GP consultations
S. Li*
Wednesday, 5 September 2012:  03A Patient Centred Approaches  -  10.15 - 11.45
“Where is 25’s chart?”: Examining emergency department culture to improve physician and nurse communication
M.L.D. Dean*
Friday, 7 September 2012:  14C - Informational Needs and Surgical Settings  -  12.15 - 13.45
Why doctors and patients pursue different goals: Causes for mismatch in primary care consultations
W. Veldhuijzen*, J. van Venrooij
Thursday, 6 September 2012:  08C Basic Communication Skills Research 2  -  10.15 - 11.45
^Top
 
 
Communication in chronic conditions including cancer care.
A method to study the recall of information after first oncological consultations in breast cancer patients
G. Deledda*, C. Goss, M. Ballarin, L. Del Piccolo, A. Bottacini, I. Bighelli
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
ABCs or 123s? Independent contributions of reading and numeracy skills on health
E.A.H. Wilson*, A.R. Dahlke, L.M. Curtis, L. Lindquist, A. Federman, M.S. Wolf
Thursday, 6 September 2012:  08D - Professional Approaches to Chronic Health Care  -  10.15 - 11.45
Activating patients through physician communication: A longitudinal intervention study of exercise behaviour among patients with type 2 diabetes
C.J.W. Ledford*, C.C. Ledford, M.A. Childress
Wednesday, 5 September 2012:  05D Long Term Conditions  -  14.45 - 16.15
Adolescents with poorly controlled type 1 diabetes can benefit from coaching. A pilot study
J.A. Ammentorp*, J.T. Thomsen, P.E.K. Kofoed
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Age-related differences in colorectal cancer symptom recognition and communication with physicians
M.D. Thomson*, L.A. Siminoff
Wednesday, 5 September 2012:  03D Cancer care  -  10.15 - 11.45
Attitudes regarding colorectal cancer screening tests among Hispanic/Latino and non-Hispanic black patients: How do they compare?
V. Ramirez-Zohfeld, A.W. Rademaker, M.R. Ferreira, N.C. Dolan, D. Liu, K.A. Cameron*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Attitudes, current practices/behaviours and knowledge of body weight status in obesity prevention among health professionals: Findings of the Weight Care Project
S.A. Moorhead*, D.E. Hazlett, V.E. Coates, A.M. Gallagher, K. Murphy, G. Nolan
Thursday, 6 September 2012:  08D - Professional Approaches to Chronic Health Care  -  10.15 - 11.45
An advance care planning decision aid improves clinician understanding of the wishes of patients with ALS
M.J. Green*, A. Brothers, M. Whitehead, Z. Simmons, E. Farace, J. Schubart
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
“Are we allowed to disclose?”: A health care team’s experiences of talking with children about their HIV status
J. Watermeyer*
Thursday, 6 September 2012:  08D - Professional Approaches to Chronic Health Care  -  10.15 - 11.45
Awareness of hypertension diagnosis: The role of cognition and health literacy
L.M. Curtis*, E.A.H. Wilson, K. Waite, E. Bojarski, E. Small, M.S. Wolf
Wednesday, 5 September 2012:  05D Long Term Conditions  -  14.45 - 16.15
Belgian Ministry of Employment investigates methods to improve communication between general practitioners, occupational physicians and social insurance physicians in disability management cases
K. Mortelmans*, P. Donceel, M. Vanmeerbeek, N. Schippers, P. Mairiaux
Thursday, 6 September 2012:  08D - Professional Approaches to Chronic Health Care  -  10.15 - 11.45
Breaking bad news: Cancer patients' preferences and health locus of control
R.G. Martins, I.P. Carvalho*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Cancer patients' knowledge, attitudes and treatment decisions regarding chemotherapy
S. Bolle*, J.C.M. van Weert, L.D. Muusses
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communication about oncogenetic information: How do gastroenterologists and surgeons inform patients about heredity and cancer?
K.F.L. Douma*, E. Dekker, E.M.A. Smets, C.M. Aalfs
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communication about sexual concerns within health services for people with cardiovascular disease: A comparison of service providers' and service users' views
M. Byrne*, S. Doherty, A.W. Murphy, H.M. McGee
Wednesday, 5 September 2012:  05D Long Term Conditions  -  14.45 - 16.15
Communication needs preceding chemotherapy treatment: What older cancer patients want and what they get
J.C.M. van Weert*, J. Jansen, S. Bolle, S. van Dulmen
Wednesday, 5 September 2012:  03D Cancer care  -  10.15 - 11.45
Communicating breast cancer risk to women with a low level of education: Identifying best practices and strategies
J. Jbilou*, M. Larocque, J. Simard, R. Landry, N. Amara
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communicating good care: A qualitative study of what people with urological cancer value in interactions with clinicians
Z.C. Skea*, V.A. Entwistle, S.J. MacLennan, J. N'Dow
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Cross-sectional study among human resources managers on return-to-work strategies and communications in Belgian companies
C. Lambreghts*, K. Mortelmans, G. Moens
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Do patients receive less support from physicians in hospitals with high physician workload?
L. Ansmann*, C. Kowalski, N. Ernstmann, O. Ommen, J. Jung, H. Pfaff
Thursday, 6 September 2012:  08D - Professional Approaches to Chronic Health Care  -  10.15 - 11.45
Decision-making about unscheduled care in long-term conditions: Patient, family & practitioner perspectives on responsibility and ownership of decisions
C. Hunter*, C. Chew-Graham, S. Langer, J. Drinkwater, A. Stenhoff, E. Guthrie
Wednesday, 5 September 2012:  05D Long Term Conditions  -  14.45 - 16.15
Does empathic communication influence emotional arousal and recall in bad news conversations: An experimental study design
M. van Osch*, L.M. van Vliet, M.S.C. Sep, J.M. Bensing
Thursday, 6 September 2012:  08D - Professional Approaches to Chronic Health Care  -  10.15 - 11.45
Designing assessment systems to monitor the quality of patient-clinician communication in healthcare organizations: Methodological considerations 
N.K. Arora, R.L. Street, K. Mazor*, A. King
Thursday, 6 September 2012:  08I WORKSHOP - Designing assessment systems to monitor the quality of patient-clinician communication in healthcare organizations: Methodological considerations  -  10.15 - 11.45
Developing a consultation aid: An integrated approach to improve doctor-patient interaction and satisfaction
L. Furber*, G. Murtagh, S. Bonas, A. Thomas
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Direct communication between the surgical pathologist and patient: A beside pathology pilot
J. Fiscella*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Enhancing mother-daughter coping and breast cancer prevention behavior: Challenging topics for young-adult daughters
C.L. Fisher, B. Wolf*, T.B. Pipe, N. Piemonte
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Foundations in psychosocial skills for clinical health professionals - the developing practice course
S.C. Cochrane, H. Hesselgreaves, B. Riedel, B. Hacking*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Helpfulness and accuracy of a computer-generated advance directive for patients with heart failure
B.H. Levi*, J. Hensel, E. Farace, M. Whitehead, E. Lehmann, M.J. Green
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Hope for the best and prepare for the worst: Embracing disavowal in patients with renal failure
G. Highet, P. Gibson, S. Murray, K. Boyd*
Wednesday, 5 September 2012:  05D Long Term Conditions  -  14.45 - 16.15
"I think it's rude": Problematic areas of humour use in diabetes consultations
A.C. Schöpf*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Impact of a 105 hours communication skills training program on nurses' communication skills in cancer pain management: An encounter with Miss Gudule, a simulated cancer patient anxious about taking morphine
D. Canivet*, N. Delvaux, A-S. Gibon, C. Brancart, J-L. Slachmuylder, D. Razavi
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Implementation of Self Management Support (SMS) in routine diabetes care: The challenges of a pragmatic randomized trial
A. van Dijk-de Vries, L. van Bokhoven, T. van der Weijden, J. van Eijk*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Interdisciplinary communication in primary palliative care: What do they talk about and how do they listen?
P. Pype*, M. Deveugele
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
KAP study of Iraqi health professionals regarding the breaking of bad news at medical city teaching hospital in Baghdad
A.S. Sultan*, A.T. Jaafer, S.F. Sadik
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Managing difficult topics for mothers and daughters coping with breast cancer: Communication strategies to enhance young-adult daughters' comfort
C.L. Fisher*, B. Wolf, T.B. Pipe, N. Piemonte
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Multimodal interventions to improve cancer screening within underserved practices: Lessons learned from randomized controlled trials
K. Fiscella*, S. Hendren, S. Humiston, P. Winters, S. Li, A. Idris
Wednesday, 5 September 2012:  03D Cancer care  -  10.15 - 11.45
Nurses' and patients' communication in smoking cessation at nurse-led COPD clinics in primary health care
O.E. Osterlund Efraimsson*, A.E. Ehrenberg, B.F. Fossum, K.L. Larsson, B.K. Klang
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Obesity communication among health professionals: Findings of the Weight Care Project
S.A. Moorhead*, D.E. Hazlett, V.E. Coates, A.M. Gallagher, K. Murphy, G. Nolan
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Patient-nurse-interaction in rehabilitation: Which tasks, conditions and required skills do nurses perceive in communication?
S.G. Dibbelt*, E.C. Wulfert, E. Hotze, B. Greitemann
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Parkinson’s disease patients’ information processing, illness experience and identity
K. Lubi*, T. Vihalemm, U. Krikmann, T. Paju, P. Taba
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Perception of a sudden onset for a long-lasting pain problem: Traumatic attributions in women suffering fibromyalgia
C. Cedraschi*, E. Girard, C. Luthy, M. Kossovsky, J. Desmeules, A-F. Allaz
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Retinoblastoma family centered multimodal care
N. Shoshani*, I. Rot, J. Pe'er, S. Frenkel, M. Weintraub
Wednesday, 5 September 2012:  03D Cancer care  -  10.15 - 11.45
Role of professional guidance in supporting patient use of cancer information: Findings from urological cancer services
K.A. Kazimierczak*, Z.C. Skea, S.J. MacLennan
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Stigma and social interaction in the context of Parkinson's Disease
L. Rintamaki, R.M. Reznik*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Telephone-based health coaching on patients with chronic diseases: A retrospective, three year follow-up study
J. Dirmaier*, S. Dwinger, M. Härter
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The extent to which providers involve glaucoma patients in medication treatment decisions during medical visits
B. Sleath*, S. Blalock, S. Lawrence, D. Carpenter, B. DeVellis, R. Sayner
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The INvolvement of breast CAncer patients during oncological consultations. A multi-centre randomized controlled trial. The INCA study protocol
C. Goss, A. Ghilardi, G. Deledda, M.A. Mazzi, A. Bottacini, C. Zimmermann, L. Del Piccolo*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The norwegian model for patient education and counselling for rare disorders
L.J. Mohr*, K. Giltvedt
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The relationship of health literacy in patients with type 2 diabetes and their utilization of the healthcare system - a study based on health insurance data
S. Mantwill*, J. Franzen, P.J. Schulz
Wednesday, 5 September 2012:  05D Long Term Conditions  -  14.45 - 16.15
The role of health literacy in psychological empowerment of patients with chronic low back pain: Results from a cross-sectional study in Switzerland
A.L. Frisch*, P.J. Schulz
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The Signal-Trial: Evaluation of a checklist to improve communication about psychosocial problems in cancer genetics
W. Eijzenga*, N.K.A. Aaronson, D.E.E. Hahn, I. Kluijt, M.G.E.M. Ausems, E.M.A. Bleiker
Wednesday, 5 September 2012:  03D Cancer care  -  10.15 - 11.45
This is not normal - it's asthma
S.C. Jones*, P. Burns, U. Evers
Friday, 7 September 2012:  14G SYMPOSIUM - Asthma mortality and morbidity will become a major disease burden amongst older adults in Australia over the next twenty years  -  12.15 - 13.45
Time to presentation in head and neck cancer patients, and correlation with disease stage
J. Yau*, A. Jackson, V. Paleri, W. Dobrowsky, C.G. Kelly
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Truth telling in cancer care: Children, parents and healthcare professionals' communication preferences
I. Coyne*, A. Amory, F. Gibson, G. Kiernan
Wednesday, 5 September 2012:  03D Cancer care  -  10.15 - 11.45
Use of motivational interviewing in smoking cessation at nurse-led chronic obstructive pulmonary disease clinics
E.O. Osterlund Efraimsson*, B.F. Fossum, A.E. Ehrenberg, K.L. Larsson, B.K. Klang
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
What oncologists consider important in physician-patient communication to gain their patients' trust: A qualitative approach
S.E. Diener*, M. Neumann, J. Jung, U. Karbach, H. Pfaff, N. Ernstmann
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
^Top
 
 
Communication technology and e-learning.
A medical animation development training program for healthcare professionals
K.H. Huang*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
A web-based, educational, quality-of-life programme for patients with a chronic skin disease: Feasibility in routine dermatological practice
O.D. van Cranenburgh*, J. de Korte
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Assistive technology and communication problems
B. Desmet, M. Maertens*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communicating with other patients online: Exploring the effects of sharing health experiences on the internet
C. Hardy, L. Hinton*, F. Mazanderani, L. Kelly
Wednesday, 5 September 2012:  04F SYMPOSIUM - Communication with other patients online  -  12.15 - 13.45
Comparative effectiveness of multimedia versus print for communicating health information: A systematic review
E.A.H. Wilson*, G. Makoul, E.A. Bojarski, S.C. Bailey, K.R. Waite, D.N. Rapp
Thursday, 6 September 2012:  10D - e-health Intervening  -  14.45 - 16.15
Connecting for value: Experiences of health care leaders in a team-oriented, cohort-based model of hybrid learning
A.O. Andrews*, G. Makoul
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Converting to an electronic medical record: A case study
M.P. Pagano*
Friday, 7 September 2012:  14D - Information Exchange in Service Provision  -  12.15 - 13.45
Does an intervention to improve Swedish telenurses' communication affect callers' satisfaction and learning?
I.M. Holmström*, U. Rosenqvist
Thursday, 6 September 2012:  10D - e-health Intervening  -  14.45 - 16.15
Development of the LACOMM, a French medical communication analysis software: A study assessing its sensitivity to change
A-S. Gibon*, J-F. Durieux, I. Merckaert, N. Delvaux, C. Farvacques, D. Razavi
Friday, 7 September 2012:  14D - Information Exchange in Service Provision  -  12.15 - 13.45
Doing gender in the context of telenursing - intersectional perspectives on authentic health calls in Sweden
R.H. Hakimnia*, A.T.H. T Höglund, M.H. Carlsson, I.H. Holmström
Friday, 7 September 2012:  14D - Information Exchange in Service Provision  -  12.15 - 13.45
Disease-focused societies' websites: What information is communicated and is this information adherent to HONcodes?
B. Sozen Sahne*, S. Yegenoglu, S. Sar
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Educating for ethical leadership through web-based reflections & tailored feedback - a pilot study
T. Eide*, A.M. van Dulmen, H. Eide
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Evaluation of an e-learning resource produced by the UK Council of Clinical Communication in Undergraduate Medical Education
P. Kinnersley*, J. Lefroy, L. Noble, A. Cushing
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Examining practical uses of Second Life for clinical training: Greetings, assessments, and ethical dilemmas
K.P. Rothenberg*, K.Z. Victoroff, T.R. Jasinevicius
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Face-to-screen, not face-to-face. Finding a pertinent and acceptable presentation of doctors in a telemedical consultation service
S. Beul*, E-M. Jakobs, M. Ziefle
Friday, 7 September 2012:  14D - Information Exchange in Service Provision  -  12.15 - 13.45
Intelligent information access techniques for on-line health information search: A survey of non-physicians
N. Pletneva*, C. Boyer, A. Vargas, K. Kalogianni, L. van der Plas
Friday, 7 September 2012:  14D - Information Exchange in Service Provision  -  12.15 - 13.45
Information on heath education: Evaluation of educational website
C.M.C.M. Juliani*, N. Mori
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
On-line registration: A new channel for registration in the East-Tallinn Central Hospital
L. Karik*, K. Traumann, M. Tammaru
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Patients' and health professionals' motives and use of social media in health care: A mismatch
K. Tates*, M.A. Antheunis
Thursday, 6 September 2012:  10D - e-health Intervening  -  14.45 - 16.15
Presenting health information on a tailored website for older adults: Using still and moving cognitive and affective cues to promote information recall and website satisfaction
N. Bol*, J.C.M. van Weert, J.C.J.M. de Haes, E.F. Loos, S. de Heer, E.M.A. Smets
Thursday, 6 September 2012:  10D - e-health Intervening  -  14.45 - 16.15
Stimulating valued actions through web-based situational feedback  - investigating the therapeutic process
H. Eide*, E. Brembo, S. van Dulmen
Thursday, 6 September 2012:  10D - e-health Intervening  -  14.45 - 16.15
Supportive e-health interventions in cancer care: What do we know and what is still missing?
F. Ventura*, J. Öhlén, I. Koinberg
Thursday, 6 September 2012:  10D - e-health Intervening  -  14.45 - 16.15
Talk, “touch”, tell – intelligent tablets assist health care consultations and services
H.L. Trinkaus*, A.E. Gaisser
Friday, 7 September 2012:  14D - Information Exchange in Service Provision  -  12.15 - 13.45
Teaching communication skills: From microprocessing to microprocessor
J.A. Tulsky*, K.I. Pollak, R.M. Epstein, A.L. Back, K. Youngstein
Thursday, 6 September 2012:  08E SYMPOSIUM - Teaching communication skills: From microprocessing to microprocessor  -  10.15 - 11.45
The impact of Primary Care Physicians' (PCPs) training in Electronic Medical Record (EMR) use on their competence: A RCT
S.P. Reis*, D. Sagi, Y. Kuchnir, Y. Azuri, V. Shalev, A. Ziv
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The interactional accomplishment of therapeutic alliance in online cognitive behavioural therapy for people with depression
S. Ekberg, A. Heawood, R. Barnes*, D. Kessler, A. Malpass
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Using a design experiment approach to create and evaluate an e-learning resource to support the development of consultation skills and approaches in medical and non-medical prescribers
A.D.J. Taylor*, M.C. Weiss, R. Riley, S. Horrocks, P. Hawkes, B. Laue
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Using community-based participatory research to develop an iPod application to promote communication between persons living with HIV and their clinicians
K. Fiscella*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Video fragment rating: Web-based assessment and feedback of clinical behaviour. Experiences of clerks and clinical teachers in two academic medical centres
A.H.J. Dierssen*, R.L. Hulsman, J.J.A.M. van den Dungen, E. Heineman
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
You’ve got mail! Exploring patient-provider use of email in a primary care setting in the United States
M.V. Geana*, K.A. Greiner
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
^Top
 
 
Communication and emotion.
A junior-balint-group seminar in primary medical care: Which challenges do students express, how do they benefit?
S. Roschlaub*, C. Bachmann, M. Scherer
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
A systematic review of cues and concerns in primary care: 1975-2012
M.G. Cherry*, I. Fletcher, H. O'Sullivan, A. Finset, L. Del Piccolo
Friday, 7 September 2012:  13D - Emotional Factors in Communication  -  10.15 - 11.45
Are there variations between nurse, GP and pharmacist prescribers' responses to patients' cues & concerns?
R. Riley, M.C. Weiss*, J. Platt, G. Taylor, S. Horrocks, A. Taylor
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Child abuse - vision for dentists
A. Amorim, A. Moura*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Clinical compassion skills for medical professionals
R.G. Pinckney, A.S. Rubin*
Thursday, 6 September 2012:  09H WORKSHOP - Clinical compassion skills for medical professionals  -  12.15 - 13.45
Communicating with parents through the baby´s behavior in the maternity setting
M. Barbosa*, M. Fuertes, J.M. Moreira, J. Gomes-Pedro
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Dealing with an hemophilic patient: The physician’s inner perspective
D. Leone*, E. Vegni, E.A. Moja
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Dr Who? Formality amongst the medical profession when introducing themselves to patients
D. Eden*, H. Taylor, D. Little, J. Vasant
Friday, 7 September 2012:  13D - Emotional Factors in Communication  -  10.15 - 11.45
Effects of physician empathy on patient health outcomes
C. Klöckner Cronauer*, M. Schmid Mast
Wednesday, 5 September 2012:  06C Emotions in clinical situations  -  17.15 - 18.45
Emotional and informational sequences outside the traditional provider patient contact; a tale of two settings
S. van Dulmen*, A. Aarts, J. Noordman
Thursday, 6 September 2012:  09D - Research Innovations with the Clinician Encounter  -  12.15 - 13.45
Emotional communication between nurses' and parents' of a child in hospital
R.M. Crawford*, J. Stein-Parbury, D. Dignam
Wednesday, 5 September 2012:  06C Emotions in clinical situations  -  17.15 - 18.45
Emotionality and multi-professionalism in palliative medicine - an innovative teaching program for medical students
H-M. Schäfer*, M. Sennekamp
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Empathy for health professionals: Insights, applications and ambiguities
R.M. Frankel*, M. Neumann, S. Reis, H. Riess
Wednesday, 5 September 2012:  03E SYMPOSIUM - Empathy for health professioanals: Insights & Ambiguities  -  10.15 - 11.45
Exploring parents' experience of communication with neonatal health professionals
K. Willis, P. Nath, C. Thurlow*, M. James
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
False guesses and frustration patients’ understanding of discharge summaries
K. Aantaa*, C. Wide, M. Kvist, S. Salanterä
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
How clinician-patient communication contributes to health improvement: Modeling pathways from talk to outcome
R.L. Street, Jr.*
Thursday, 6 September 2012:  07 Plenary Session  -  08.30 - 10.15
"I have no difficult patients anymore." Lessons learned from process of training trainers in effective health communication and patient empowerment
H.F.A. Amdal*, M.D. Drage
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Improving decision aid effectiveness: The impact of promoting affective versus deliberative processing on a health-related decision
E.L. Davis, I. Juraskova, K.J. McCaffery, S. McKinn*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Integrating emotional intelligence competencies into SEGUE framework for teaching & assessing communication skills
E. Malkawi*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Insights on emotions help providers stop automatic reactions and treat patients with respect
A. Haaland*, M. Boga, V. Marsh, S. Molyneux, N. Mturi
Wednesday, 5 September 2012:  06C Emotions in clinical situations  -  17.15 - 18.45
Inspiring patients and caregivers through patients and caregivers
I. Yong*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Patients' emotions before and after hospital encounters in different settings
P. Gulbrandsen*, J.S. Benth
Wednesday, 5 September 2012:  06C Emotions in clinical situations  -  17.15 - 18.45
Practising for practice: Managing emotion in professional communication
K.E. Khan*, Y.F. Birks
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Promoting positivity in health care: A preliminary model of health-related humor
J.C. Scholl*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Relation between clinician's defensive functioning, patient satisfaction and therapeutic alliance: A preliminary study
M. de Vries*, Y. de Roten, J. Passchier, J.N. Despland, F. Stiefel
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Sensitization or desensitization: The effect of empathy on medical students' evaluations of pain after exposure to pictures of people with external wounds
M.S. Joo, B.K. Park, H.A. Kim, S.S. Kim*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Too much to handle? - a qualitative study of 3rd year medical students' experience with emotionally charged patient encounters
H.L. Eikeland*, K. Ørnes, A. Finset
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Teaching empathy: The missing link in doctor-patient communication
E. Tsiga*, E. Panagopoulou
Thursday, 6 September 2012:  10H WORKSHOP - Teaching empathy: The missing link in doctor-patient communication  -  14.45 - 16.15
The consultation and relational empathy (CARE) measure for medical students
N.H. Alnoman*, J. Dowell, D. Murphy
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The effect of videotape preparation on anxiety of patients undergoing cardio-thoracic surgery
I. Balas Baron, T. Bleizman*, A. Malachy, Y. Boykis
Wednesday, 5 September 2012:  06C Emotions in clinical situations  -  17.15 - 18.45
The influence of medical students attachment orientation on their ability to respond to simulated patient & patient emotional distress
P. Leadbetter*, I. Fletcherf, H. O'Sullivan
Friday, 7 September 2012:  13D - Emotional Factors in Communication  -  10.15 - 11.45
The role of health literacy and patient activation in explaining functional health status among older American adults
S.G. Smith, C. von Wagner, L.M. Curtis, M.S. Wolf*
Friday, 7 September 2012:  13D - Emotional Factors in Communication  -  10.15 - 11.45
“Trust me I’m a patient”: An evidence synthesis of qualitative research into consultations for medically unexplained symptoms
R.K. Barnes*, N. Brennan, M. Calnan, O. Corrigan, P. Dieppe, V. Entwistle
Friday, 7 September 2012:  13D - Emotional Factors in Communication  -  10.15 - 11.45
Towards more accurate recognition of patient emotion cues: A randomized controlled trial of a multi-component training intervention for healthcare providers
D. Blanch-Hartigan*
Wednesday, 5 September 2012:  06C Emotions in clinical situations  -  17.15 - 18.45
When childbirth is a “near miss” event: The experiences of women and their families of life-threatening obstetric complications
L. Hinton*, M. Knight, L. Locock
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
^Top
 
 
Ethical issues in communication.
Analysis of patient information leaflets (PILs), used in clinical trials using the informed consent evaluation instrument (ICEi)
K. Gillies, W. Huang, Z. Skea*, S. Cotton
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Being there - ethical issues in the study planning process
B-M. Storbacka*, K. Eriksson
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Cynicism among medical students and physicians: Focus groups on causes and prevention
R.K. Studer*, E.K. Fellmer-Drueg, L. Cramer, J.H. Schultz, J. Juenger
Friday, 7 September 2012:  13E - Ethical Issues  -  10.15 - 11.45
Discontinued communication about wishes to die after a request for euthanasia is refused. Qualitative interviews with patients, relatives and physicians
H.R.W. Pasman*, D.L. Willems, B.D. Onwuteaka-Philipsen
Friday, 7 September 2012:  13E - Ethical Issues  -  10.15 - 11.45
Error disclosure and family members’ satisfaction: A preliminary study in the Italian context
G. Lamiani*, D. Leone, E. Vegni
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Four hour workshop to teach physicians and allied health personnel skills for delivering bad or difficult news
S.L. Argenio*, G. Lipke, J.W. Paul, W.A. Oldenberg, G. Perdikis, T. Veneziale
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Implicit racial bias and communication in healthcare
L. Cooper*, D. Roter, M.C. Beach, S. Saha, L. Penner
Wednesday, 5 September 2012:  03G SYMPOSIUM - Implicit racial bias and communication  -  10.15 - 11.45
Medical students’ first look at managing disclosure and confidentiality
S. Petronio*, A. Duggan, M. DiCorcia, J. Sargent, J. Child, J. Bute
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Navigating physician-patient confidentiality: Ethics of stakeholder disclosure challenges
S. Petronio*, A. Duggan, M. DiCorcia, B. Bach
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Professional conduct in online communication: ‘Bare below the elbows’
A.J. Shanks*, J. Jones
Friday, 7 September 2012:  13E - Ethical Issues  -  10.15 - 11.45
Rational versus unreasonable persuasion in doctor-patient communication: A normative evaluation
S. Rubinelli*, C. Zanini
Friday, 7 September 2012:  13E - Ethical Issues  -  10.15 - 11.45
The stigma of low literacy and the unmet health communication needs of a hidden population
P.M. Easton, V.A. Entwistle*, B. Williams
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Which healthcare communication is patient centred? Insights from a capabilities approach
V.A. Entwistle*, I.S. Watt
Friday, 7 September 2012:  13E - Ethical Issues  -  10.15 - 11.45
^Top
 
 
Intercultural communication.
A major barrier to train medical students with patient-centred communication style in Southeast-Asia: The social-hierarchical culture
M. Claramita*
Friday, 7 September 2012:  14B - Care Pathways Across Cultures  -  12.15 - 13.45
Addressing colorectal and cervical cancer disparities through a community-based forum theatre: A novel communication strategy
M.L. Jibaja-Weiss*, L. Rustveld, I. Valverde
Wednesday, 5 September 2012:  04B Interventions in Intercultural Communication  -  12.15 - 13.45
Are GP patients' needs being met? Unfulfilled information needs among Dutch and Turkish patients
S. Schinkel*, B.C. Schouten, J.C.M. van Weert
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Building bridges: Exploring innovative methods to enhance inter-cultural communication in primary care - A European experience
C. O'Donnell*, A. MacFarlane, M. O'Reilly-deBrun, E. Van Weel-Baumgarten, I. Jackson, A. Phipps, T. deBrun, M. van den Muijsenbergh
Wednesday, 5 September 2012:  04G SYMPOSIUM - Exploring innovative methods for inter-cultural communication  -  12.15 - 13.45
Cultural and linguistic factors influencing public attitudes towards organ donation in South Africa
H.R. Etheredge*, C. Penn, J. Watermeyer
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Cultural sensitivity, communication, & negotiation: Transcending differences & barriers toward better healthcare outcomes
O. Catolico*, L. Linnard-Palmer, J. Ghosh
Wednesday, 5 September 2012:  06B Interculturality  -  17.15 - 18.45
Culturally competent medical communication: To what extent are intercultural communication frameworks transferable across cultures?
S. Barone*, R. Woodward-Kron, C. Fraser
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Double jeopardy: Latino women face increased health disparities compared to Latino men, and may drive the observed disparities for this minority
M.V. Geana*, B.A. Barnett
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Dealing with minimal responses from patients
A.M.L. Dalby*, J. Svennevig, P. Gulbrandsen
Thursday, 6 September 2012:  09B - Interpreting Across Cultures  -  12.15 - 13.45
Does knowledge affect patient participation? Information seeking behavior before and during the GP consultation of Dutch and Turkish patients
S. Schinkel*, B.C. Schouten, J.C.M. van Weert
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Development of a domain-based assessment of clinical communication for EU doctors wishing to practice in the UK
A.M. Cushing*, J.S. Ker, P. Kinnersley, P. McKeown, A.N. Warrens, O.M.R. Westwood
Friday, 7 September 2012:  14B - Care Pathways Across Cultures  -  12.15 - 13.45
Disclosure versus understanding in informed consent
L.M. Pigozzi*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Gathering information in interpreted family medicine consultations: Proximity and culture of the other(s) as threats to physicians’ quest
Y. Leanza*, E. Rizkallah, T. Michaud-Labonté, A. Boilard
Thursday, 6 September 2012:  09B - Interpreting Across Cultures  -  12.15 - 13.45
Health fair: A strategy for health promotion and Bolivian immigrants' approach of the primary service
A.S. Santos*, A.E. Kayano, D.H. Ishigai, D.A. Tateno, G. Demartino, C.H. Jesus
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
HIV-care as a communicative achievement: Linguistic and cultural mediation in medical discourses on chronic conditions in multilingual health care facilities
C. Anthonissen*, E.B. George
Wednesday, 5 September 2012:  04B Interventions in Intercultural Communication  -  12.15 - 13.45
How East Asia models of doctor-patient communication differ from Western models
J.H. Yeh*, S.J. Hu
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Identifying  IMG's  language and communication learning needs using a combined linguistic and clinical approach
D. Cross*, M. Keaney, A. Smalldridge, M. Sykes
Friday, 7 September 2012:  14B - Care Pathways Across Cultures  -  12.15 - 13.45
Impact of health disparities education on medical students’ cultural competence
S. Saha*, A. Fitzgerald, M.C. Beach
Wednesday, 5 September 2012:  06B Interculturality  -  17.15 - 18.45
Indigenous health care in Australia: Challenges in communication
A. Lowell*, E. Maypilama
Friday, 7 September 2012:  14B - Care Pathways Across Cultures  -  12.15 - 13.45
Intercultural communication skills training for immigrant physicians- results from a pilot-study in Germany
C. Bachmann*, S. Roschlaub, M. Scherer
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Intercultural competencies - status quo and future perspectives for German undergraduate medical curricula
C. Mews*, C. Bachmann, M. Scherer
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Intercultural medical consultations under the microscope: Application of two different analysis methods  in the study of intercultural medical communication within hospital encounters
E. Kale*, K. Skjeldestad, K. Røn, A. Finset
Wednesday, 5 September 2012:  04B Interventions in Intercultural Communication  -  12.15 - 13.45
Interpersonal trust across cultural and linguistic groups
E.A. Jacobs*, A. Nguyen, S. Choi, P.J. Rathouz
Wednesday, 5 September 2012:  06B Interculturality  -  17.15 - 18.45
Interventional project in a Bolivian community in Brazil - intercultural communication with foreigner pregnant women
N.A. Netto, G.H.M.I. Giordano, A.P.B. Tavares*, O. Simões
Wednesday, 5 September 2012:  04B Interventions in Intercultural Communication  -  12.15 - 13.45
Interventions to improve adherence to psychotropic medication in clients of Asian descent: A systematic review
T.L. Fancher*, D. Lee, J.K.Y. Cheng, M.S. Yang, L. Yang
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Informal interpreters in medical settings: A comparative socio-cultural study of the Netherlands and Turkey
B. Schouten*, J. Ross, R. Zendedel, L. Meeuwesen
Thursday, 6 September 2012:  09B - Interpreting Across Cultures  -  12.15 - 13.45
Language barriers and interpreting in medical care: Comparison of policies and interventions in five European countries 
L. Meeuwesen*, J.A.M. Harmsen, B.C. Schouten
Thursday, 6 September 2012:  09B - Interpreting Across Cultures  -  12.15 - 13.45
Linguistic resources for mental health workers and issues in working with interpreters
C. Brisset, Y. Leanza*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Medical emergency line communication with non-native speakers: Results of a qualitative microanalysis of calls in Oslo, Norway
J. Gerwing, T. Indseth*
Wednesday, 5 September 2012:  04B Interventions in Intercultural Communication  -  12.15 - 13.45
Narratives of difficult cross-cultural situations
M. Dominicé Dao*
Wednesday, 5 September 2012:  06B Interculturality  -  17.15 - 18.45
Negotiating with cultural sensitivity: Reduction of medical and medication errors through meaningful cross-cultural communication
J. Ghosh*, L. Linnard-Palmer, O. Catalico
Thursday, 6 September 2012:  09B - Interpreting Across Cultures  -  12.15 - 13.45
Physiotherapy in an intercultural setting through the eyes of the professional: A qualitative study
M. Welbie, H. Wittink, W.L.J.M. Devillé, J. Oosterhaven*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The interpreter's role in medical interaction - a narrative review
M. Sleptsova*, G. Hofer, W. Langewitz
Wednesday, 5 September 2012:  06B Interculturality  -  17.15 - 18.45
Tools for working with interpreters in the clinical encounter
M. Dominicé Dao*, N. Junod Perron, J. Sommer, Y. Leanza
Thursday, 6 September 2012:  08G WORKSHOP - Tools for communication with interpreters  -  10.15 - 11.45
Translating intercultural clinical communication and language research into a multimedia resource for junior doctors and their supervisors
R. Woodward-Kron*, E. Flynn, C. Bow, C. Fraser, J. Pill
Wednesday, 5 September 2012:  06B Interculturality  -  17.15 - 18.45
Use of an interactive computer program for advance care planning with African American participants
B.H. Levi*, J. Schubart, S. Markham, M. Whitehead, E. Farace, M.J. Green
Wednesday, 5 September 2012:  04B Interventions in Intercultural Communication  -  12.15 - 13.45
Ways to care: Care pathways of immigrant cancer patients in Belgium
M. Van Bogaert, K. Aelbrecht*, M. Deveugele
Friday, 7 September 2012:  14B - Care Pathways Across Cultures  -  12.15 - 13.45
Why care providers prefer not to use professional interpreters: An analysis of fallacies in their argumentation
J.L. Suurmond*, M.C. Seeleman, M-L. Essink-Bot
Thursday, 6 September 2012:  09B - Interpreting Across Cultures  -  12.15 - 13.45
^Top
 
 
Patient participation and perspectives.
A Communication Accommodation Theory explanation for challenges in healthcare interactions with people with disabilities
A.P. Duggan*, T.L. Thompson, J.D. Robinson, S.G. Petronio, B. Bach
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Attitudes of Korean college students regarding doctors' disclosing medical errors
M.S. Joo, S.H. Lee, B.K. Park, H.S. Han, S.S. Kim*, I.K. Hwang
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Appraisal of the quality of written Consumer Health Information (CHI) for Chronic Myeloid Leukaemia (CML) with the standardised instrument DISCERN
K. Hintringer*, H. Gothe
Wednesday, 5 September 2012:  06A Cancer and Chronic Conditions  -  17.15 - 18.45
Assessing judgment skills, development and validation of a tool for asthma patients
A.M. Moreno Londoño*, P.J. Schulz
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Awareness of HbA1c and self-management behaviours, diabetes related distress; perception of care and patient activation in patients with type 2 diabetes
I. Willaing*, S. Rogvi, M. Bøgelund, T. Almdal, M. Schiøtz
Friday, 7 September 2012:  14E - Physiological Factors and Communication  -  12.15 - 13.45
Behavioural competency: A gateway to improve the health among patients with diabetes mellitus type 2?
A.B. Cinar*, C. Dinesen, L. Schou
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Bureaucracy and patient safety: The communications pitfalls and opportunities
B.P.J. Hugman*
Thursday, 6 September 2012:  10A - Public Perceptions  -  14.45 - 16.15
Breaking bad news to patients who are affected by a potentially life-limited condition: Not a single event but a course of events with multiple parties
M. Sercu*, I. Beyens, M. Deveugele
Thursday, 6 September 2012:  08A Participation in Difficult Conversations  -  10.15 - 11.45
Can patient's feedbacks influence the health professionals' behaviour in communication process? The case of Tuscan hospitals
A.M. Murante*, S. Nuti, C. Seghieri, D. Rojas
Thursday, 6 September 2012:  10C - Measurement and Assessment  -  14.45 - 16.15
Clients' communication preferences in care for children and adolescents with emotional and behavioral problems
M. Jager*, A.F. de Winter, J. Metselaar, E.J. Knorth, S.A. Reijneveld
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Communication problems concerning introduction of life style screening tool in the hospital
A. Nielsen*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communicating with people about giving biosamples for research - is the notion of ‘gift’ appropriate?
L. Locock*
Friday, 7 September 2012:  13E - Ethical Issues  -  10.15 - 11.45
Comparing perspectives on communication about children's clinical trials can inform strategies to enhance recruitment
B. Young*, V. Shilling, H. Hickey, E. Sowden, R.L. Smyth, P.R. Williamson
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Counselee participation in the final consultations for breast cancer genetic counselling
A. Albada*, M.G.E.M. Ausems, J.M. Bensing, S. van Dulmen
Wednesday, 5 September 2012:  05A Communication in Health Care Disciplines  -  14.45 - 16.15
Consulting with patients, healthcare professionals and stakeholders: The qualitative analysis of the ethnographic observation of consultations with patients with inflammatory bowel disease in outpatient clinics
S.L. Wright*, H.A. Hutchings, F.L. Rapport, J.G. Williams
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Do radiotherapy patients' information needs agree with the questions they ask and the answers they get?
K. Douma*, C. Koning, H. de Haes, L. Stalpers, E. Smets
Thursday, 6 September 2012:  09A - Cancer Decision Aids and Information Provision  -  12.15 - 13.45
Do you believe this is the right treatment for you and your child? The importance of examining perceived treatment credibility in youth mental health care
K. Fjermestad*, G. Wergeland
Wednesday, 5 September 2012:  04A Beliefs and Attitudes Towards Health Care  -  12.15 - 13.45
Doctor- patient communication in pediatric oncology and hematology
A.K. Jankowska*, M. Wojtkiewicz, M. Wysocki
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Decision making among women with metastatic breast cancer
M.L. Clayman*, G. Makoul, M.A. Harper
Wednesday, 5 September 2012:  06A Cancer and Chronic Conditions  -  17.15 - 18.45
Describing the process of how medication decisions are made: Comparing primary care prescribers
M.C. Weiss*, J. Platt, R. Riley, G. Taylor, S. Horrocks, A. Taylor
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Developing a new patient mentor scheme for medical students
A. McGoverin*, R. Lane, J. Symons, N. Lawlor, K. Ayres
Thursday, 6 September 2012:  10G WORKSHOP - Developing a new patient mentor scheme for medical students  -  14.45 - 16.15
Developing resources to support the diagnosis and management of Chronic Fatigue Syndrome/ Myalgic Encephalomyelitis (CFS/ME) in primary care. A qualitative study
K. Hannon*, S. Peters, L. Fisher, L. Riste, A. Wearden, K. Lovell
Wednesday, 5 September 2012:  03C Basic Communication Skills Research 1  -  10.15 - 11.45
Development of a participatory adherence programme aimed at patients with type 2 diabetes in poor glycemic control
G. Engelund, A. Varming*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Dimensions of patient-centredness - a conceptual review
I. Scholl*, M. Härter, J. Dirmaier
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Effect of an institutional development plan for user participation on professionals' knowledge, practice, and attitudes. A controlled study
M.B. Rise*, H. Grimstad, M. Solbjør, A. Steinsbekk
Thursday, 6 September 2012:  10A - Public Perceptions  -  14.45 - 16.15
Emancipatory view on healthcare: Empowerment
M. Maertens, B. Desmert*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Empowerment of children and young adults in da Hood.  A participatory action research study in the community setting
T. Schoot*, E. van de Broek, I. Keulers, N. Janssen, G. Willemars, P. Daemen, S. van Hooren
Thursday, 6 September 2012:  09D - Research Innovations with the Clinician Encounter  -  12.15 - 13.45
Empowerment in home care
K. Debaere*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Enhancing awareness about biobanks: Processes for developing multi-lingual educational aids about biospecimen donation
C.D. Meade, M. Arevalo, S.A. Noel-Thomas, A.M. Koskan, C.K. Gwede, J.S. Luque, G.P Quinn*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Evaluation by agreement in aphasia treatment: Validating the claim
J.K. Isaksen*, C.E. Brouwer
Wednesday, 5 September 2012:  04D Methodological Developments  -  12.15 - 13.45
Evaluation of an individualised telephone based health coaching for chronically ill adults: Design, methods and results of the baseline data
S. Dwinger, J. Dirmaier*, L. Herbarth, M. Haerter, J. Zill
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Evaluating the burden experienced by informal caregivers of stroke patients
S. Santana*, M. Ribeiro
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Expanding health literacy measures for judgment skills
A. Dubowicz*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Experience of patients attending international conferences: A qualitative study
K. Korve*, K. Laks, M. Tammaru
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Exploring patient narratives through a hermeneutical research approach
R.B. Hovey*
Wednesday, 5 September 2012:  03A Patient Centred Approaches  -  10.15 - 11.45
Exploring self-management in chronic hand eczema - a qualitative study
A. Mollerup*, J.D. Johansen, L.F. Thing
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Factors influencing implementation of interprofessional shared decision making (IP-SDM) in homecare: A mixed methods study
D. Stacey, F. Legare, N. Briere*, C. Puma, S. Desroches, K. Fraser
Thursday, 6 September 2012:  10E - Professional Issues in Decision Making  -  14.45 - 16.15
Family communication needs in health institutions
N. Feijó*, C. Moita, E. Braga, J. Simonetti
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Goal setting and the use of patient-specific instruments
A. Stevens*, A. Beurskens, A. Köke, T. van der Weijden
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
‘Getting Real’: What happens when patients and medical students collaborate for learning
M.F. Hammond*, E. McLean
Friday, 7 September 2012:  13A - Interactional Factors in Participatory Encounters  -  10.15 - 11.45
How are perceived repeated health research questionnaires in surveys?
A.D. Bouhnik, R. Fabre, J. Mancini*, E. Mouret-Fourme, C. Nogues, C. Julian-Reynier
Thursday, 6 September 2012:  10C - Measurement and Assessment  -  14.45 - 16.15
It’s my story. Fighting disabling processes in a speech and language pathology session
G. Rasmussen*
Wednesday, 5 September 2012:  05A Communication in Health Care Disciplines  -  14.45 - 16.15
Identity work in the audiology clinic
C.E. Brouwer*, D. Day
Wednesday, 5 September 2012:  05A Communication in Health Care Disciplines  -  14.45 - 16.15
Integrating the consumer perspective in cardio-metabolic risk communication
O.C. Damman*, A.J. Van der Beek, D.R.M. Timmermans
Thursday, 6 September 2012:  10A - Public Perceptions  -  14.45 - 16.15
Involving end-users in the development of a pre-consultation information booklet for people with type 2 diabetes attending an outpatient review appointment: A qualitative study
M. O'Donnell*, S.F. Dinneen, B.E. McGuire
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Lack of information about fertility and sexual life after breast cancer: Influence of question asking
J. Mancini*, M. Provansal, A.D. Bouhnik, P. Viens, D. Rey
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Lay understanding of common medical terminology in oncology
A.H. Pieterse*, I. Henselmans, N.A. Jager, E.M.A. Smets
Wednesday, 5 September 2012:  06A Cancer and Chronic Conditions  -  17.15 - 18.45
Low health literacy: An integrated approach of communication and organisation
J.A.M. van der Giessen*, J.C.H. Van der Togt
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Mandatory pre-suit mediation:  local malpractice reform benefiting patients and healthcare providers
R. Jenkins*, L. Warren, N. Gravenstein
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Medication counseling about acetaminophen-containing pain relievers: The patient’s perspective
D.M. McCarthy*, K.A. Cameron, J.P. King, R.J. Mullen, S.C. Bailey, M.S. Wolf
Friday, 7 September 2012:  13A - Interactional Factors in Participatory Encounters  -  10.15 - 11.45
Mismatch between patients' preferred and perceived participation in medical decision-making: A review of the literature
L. Brom*, W. Hopmans, H.R.W. Pasman, D.R.M. Timmermans, G.A.M. Widdershoven, B.D. Onwuteaka-Philipsen
Friday, 7 September 2012:  14A - Innovative Practices  -  12.15 - 13.45
Mixed methods research reveals novel barriers to stroke prevention
C.R. Horowitz*, I. Kronish
Wednesday, 5 September 2012:  04D Methodological Developments  -  12.15 - 13.45
Outcomes of home based rehabilitation from the perspective of stroke patients and their informal caregivers
S. Santana*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Patterns of interaction about problem-identification in first face-to-face encounters between physiotherapists and patients with back pain
E.I. Josephson*, B. Hedberg, P. Bülow
Friday, 7 September 2012:  13A - Interactional Factors in Participatory Encounters  -  10.15 - 11.45
Patient beliefs and inadequate counseling as barriers to medication reconciliation and safe use
M. Serper*, D. McCarthy, L. Curtis
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Patient knowledge following exposure to "facts & myths" message format variations
K.A. Cameron*, E.M. Friesema, M.E. Roloff, T. Brown, D.W. Baker, A.W. Rademaker
Wednesday, 5 September 2012:  03A Patient Centred Approaches  -  10.15 - 11.45
Patient participation during medical encounters for lymphoma cancer; patient-perceived barriers and facilitators in communication
I.R. van Bruinessen*, E.M. van Weel-Baumgarten, H. Gouw, A. Albada, A.M. van Dulmen
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Patient participation in decision making in physical therapy. Patient preferences and physical therapist perceptions
K. Dierckx*, M. Deveugele, P. Roosen, I. Devisch
Friday, 7 September 2012:  14A - Innovative Practices  -  12.15 - 13.45
Patient participation in medical consultations: Patients' perceived efficacy, barriers and support needs
I. Henselmans*, M. Heijmans, S. Van Dulmen
Wednesday, 5 September 2012:  03A Patient Centred Approaches  -  10.15 - 11.45
Patient perceptions of communication with their dentist in a hospital setting
Y. Albeyatti, A. Waylen*
Friday, 7 September 2012:  13A - Interactional Factors in Participatory Encounters  -  10.15 - 11.45
Patient perspectives on hospital quality. An empirical analysis of patient involvement and information preferences
A. Simon*
Wednesday, 5 September 2012:  03A Patient Centred Approaches  -  10.15 - 11.45
Patient preferences and values associated with therapeutic options for rheumatoid arthritis: A qualitative study of patients and provider stakeholders across three languages
J.L. Barton*, C.J. Koenig, L. Trupin, G. Evans-Young, J. Imboden, D. Schillinger
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Patient-centered care and patient satisfaction in primary care: An evidence-based review
R.M.B. Maciel-Barbosa*, T.V. Valente
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Patient-centeredness communication as argumentation between the doctor and the patient. Implications for the training of doctors and patient education
C. Zanini*, S. Rubinelli
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Patients' preferences in doctor-patient communication according to their educational level. An international multi-centered study based on videotaped medical consultations
K. Aelbrecht*, M. Deveugele, S. Willems, J. Bensing, I. Fletcher, M. Mazzi
Wednesday, 5 September 2012:  03A Patient Centred Approaches  -  10.15 - 11.45
Participation of high grade glioma patients in end-of-life treatment decision-making
L. Brom*, H.R.W. Pasman, G.A.M. Widdershoven, B.D. Onwuteaka-Philipsen
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Public engagement and patient participation in healthcare decision-making: Considering the connections
A. Casebeer*, J. Abelson, G. MacKean, J. Eyles, J. Winkup
Thursday, 6 September 2012:  10A - Public Perceptions  -  14.45 - 16.15
Perceptions of mental health care professionals, users of psychiatric services and advocates with regards to the best use of advance statements in community mental health services
A. Papageorgiou*, H. Cox, Z. Gates, M. Banham, P. Chandrappa, L. Toulouse
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Pilot results of the childhood cancer survivors' program to empower action in care (SPEAC)
L.K. Sharp*, M.L. Fitzgibbon, K.C. Oeffinger, M.R. Stolley
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Predictors and correlates of low patient satisfaction with resident communication in clinical rounds
I. Merckaert*, Y. Libert, J. Salis, A. Lienard, J-L. Slachmuylder, D. Razavi
Friday, 7 September 2012:  13A - Interactional Factors in Participatory Encounters  -  10.15 - 11.45
Preferences for participation in shared decision making of patients with affective disorders
C. De las Cuevas, L. Perestelo*, A. Rivero, J. Pérez-Ramos, P. Serrano, E.J. Sanz
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Prenatal genetic counseling: Future parents prefer to make decisions together, using professional advice
L. Martin*, A.M. Van Dulmen, E.R. Spelten, E.K. Hutton
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Preventing suffering related to care- the role of communion in a caring relationship
A.E. Kasén*
Wednesday, 5 September 2012:  05A Communication in Health Care Disciplines  -  14.45 - 16.15
Resistance interaction between patients with atrial fibrillation and cardiologists
E. Siouta*, B. Hedberg, A. Broström
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Satisfaction and disappointment: Expectations and their fulfillment among patients and companions/caregivers undergoing an evaluation for suspected Alzheimer's disease
O. Karnieli-Miller*, P. Werner, J. Aharon-Peretz, G. Sinoff, S. Weinberg, S. Eidelman
Friday, 7 September 2012:  13A - Interactional Factors in Participatory Encounters  -  10.15 - 11.45
Seeing the users: How a video-making task can engage youth and their families in treatment
K. Hagen*, K.W. Fjermestad
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Self-management of diabetic patients with low health literacy in general practice: Experiences of professionals and patients
M.P. Fransen*, E.J.A.J. Beune, R.C. Bruessing, M.L. Essink-Bot
Friday, 7 September 2012:  14E - Physiological Factors and Communication  -  12.15 - 13.45
Supporting treatment advice with arguments: Exploring the effects of reasoned decision-making on information recall, patient satisfaction and intended adherence
N.H.M. Labrie*, E. Madussi, P.J. Schulz, S. Zurbriggen
Thursday, 6 September 2012:  08A Participation in Difficult Conversations  -  10.15 - 11.45
"Talk-time" in the emergency department: The duration of patient-provider communication during an ED visit
D.M. McCarthy*, K.A. Cameron, F. Acosta, J. Stancati, J.G. Adams, K.G. Engel
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The effect on patient satisfaction by the interaction between a physician and a patient
C. Morito*, K. Takahashi, K. Nakajima, S. Yamamoto
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The implementation of shared decision making in physical therapy
K. Dierckx*, M. Deveugele, P. Roosen, I. Devisch
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The informative needs of Italian breast cancer patients' during a first oncological consultation. An observational study
C. Goss, G. Deledda, A. Bottacini, A. Molino, E. Fiorio, C. Zimmermann*
Thursday, 6 September 2012:  08A Participation in Difficult Conversations  -  10.15 - 11.45
The role of argumentation in doctor-patient communication: Results of a systematic literature review
N.H.M. Labrie*, P.J. Schulz
Thursday, 6 September 2012:  08A Participation in Difficult Conversations  -  10.15 - 11.45
‘This is not what we hoped for... It's a very bad diagnosis'.  An experimental study on communication at the transition from curative to palliative breast cancer care
L.M. van Vliet*, E. van der Wall, N. Plum, J.M. Bensing
Thursday, 6 September 2012:  08A Participation in Difficult Conversations  -  10.15 - 11.45
Using touch in primary care consultations: Qualitative investigation of doctors’ and patients’ perspectives
S. Cocksedge*, B. George, S. Renwick, C. Chew-Graham
Wednesday, 5 September 2012:  05A Communication in Health Care Disciplines  -  14.45 - 16.15
Variations in communication of oral healthcare student-clinicians as assessed by their patients
D. Schönwetter, A. Kinnell, M. Wener, N. Mazurat, T. Winning*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
“Who’s in charge?” Patient perceptions of team dynamics in the ED
B.W. Henry*, D.M. McCarthy, S. Eller, D.M. Rooney, J.A. Vozenilek
Thursday, 6 September 2012:  10A - Public Perceptions  -  14.45 - 16.15
What are the qualities of ‘a good doctor' in the eye of the general public in the Netherlands, Italy, UK and Belgium: Results of 35 focus groups using a mixed-method approach
M.A. Mazzi*, I. Fletcher, F. Moretti, G. Deledda, M. Deveugele, J.M. Bensing
Thursday, 6 September 2012:  10A - Public Perceptions  -  14.45 - 16.15
What influences patients' decision making behaviour? A study on patients' decisions to use prescribed custom-made orthopaedic shoes
J.J. van Netten*, P.U. Dijkstra, J.H.B. Geertzen, K. Postema
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Women's responses to information about overdiagnosis in mammography screening
J. Hersch*, K. McCaffery, J. Jansen, L. Irwig, A. Barratt, N. Houssami
Thursday, 6 September 2012:  08A Participation in Difficult Conversations  -  10.15 - 11.45
"You will be cured of tuberculosis."  Presenting the development process of patient centred booklets in Norway
M.D. Drage*, H.F.A. Amdal
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
^Top
 
 
Psychophysiology and communication.
A multi-method approach to a better understanding of the physician-patient-interaction
M.K. Sator*, R.K. Studer, J. Spang, B. Maatouk-Buermann, J.H. Schultz, J. Juenger
Friday, 7 September 2012:  14E - Physiological Factors and Communication  -  12.15 - 13.45
‘Can anybody recognize this?': A conversation analytic inspired investigation of (resources involved in) metabolic patients' attempts to understand their symptoms and illness by sharing experiences in an online forum
E. Andersen*
Friday, 7 September 2012:  14E - Physiological Factors and Communication  -  12.15 - 13.45
Relationship between spiritual/religious beliefs and spiritual well-being of the nursing team
L.H.P. Silva, R.M. Penha, M.J.P. Silva*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
^Top
 
 
Research methodology.
A research approach for analysing healthcare research implementation communication
L. Driskill*, J. Watts
Wednesday, 5 September 2012:  04D Methodological Developments  -  12.15 - 13.45
A psychometric review of instruments and variables developed to measure patient-centred communication
C.G. Shields*, C. Elias, N. Brown, M.A. Finley, R.M. Epstein
Wednesday, 5 September 2012:  06D Psychometric Reports  -  17.15 - 18.45
Assessment of communication skills - agreement between medical students', observers' and standardized patients' ratings? 
J.A. Ammentorp*, D.E.J. Jarboel, J.L.T. Thomsen, A.L.H.O. Oevrehus, P.E.K. Kofoed
Wednesday, 5 September 2012:  06D Psychometric Reports  -  17.15 - 18.45
Assessment of preoperative anxiety in Danish pre-school children. Translation of the modified-Yale Preoperative Anxiety Scale
P. Skovby*, R. Dall, C.U. Rask
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Communication skills training for health care professionals working with cancer. Does a systematic review of randomized controlled trials really add anything new?
P. Moore*, S. Rivera, M. Grez
Thursday, 6 September 2012:  09D - Research Innovations with the Clinician Encounter  -  12.15 - 13.45
Comparing the performance of the S-TOFHLA and NVS in a racially/ethnic diverse study population
K.A. Cameron*, V. Ramirez-Zohfeld, N.C. Dolan, M.R. Ferreira, M. Eder, A.W. Rademaker
Wednesday, 5 September 2012:  06D Psychometric Reports  -  17.15 - 18.45
Constructing a framework of functions and endpoints in medical education research into communication skills
M. Van Nuland*, J. Goedhuys
Wednesday, 5 September 2012:  05I WORKSHOP - Constructing a framework of functions and endpoints in medical education research into communication skills  -  14.45 - 16.15
Evaluating a virtual reality doctor's portrayal of two communication approaches
S. Persky*, R.L. Street
Thursday, 6 September 2012:  09D - Research Innovations with the Clinician Encounter  -  12.15 - 13.45
Exploring doctors' ideas, concerns and expectations of their communication with new patients
J. Dales*, P. Phillimore, A. Steven
Thursday, 6 September 2012:  09D - Research Innovations with the Clinician Encounter  -  12.15 - 13.45
"Express rather than impress" - discussing individual research challenges among a group of junior research peers
I. Scholl*, M.G. Cherry, A-L. Frisch, K.A. Gudzune, M.A. Hillen, V. Martinelli, P.F. Pype
Wednesday, 5 September 2012:  04I WORKSHOP - Express rather than impress - discussing individual research challenges among a group of junior research peers  -  12.15 - 13.45
Factors that influence recruitment to non therapeutic longitudinal randomised controlled trials in early life
H.R. Fisher*, A. Boaz, C. McKevitt, G. Lack
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Functional health literacy in Switzerland– validation of a German, Italian, and French health literacy test
M. Connor*, S. Mantwill, P.J. Schulz
Wednesday, 5 September 2012:  06D Psychometric Reports  -  17.15 - 18.45
Identifying key issues in deaf bilingual education: An international Delphi study
I.M. Munoz-Baell*, C. Alvarez-Dardet, M.T. Ruiz-Cantero, R. Ortiz-Moncada, M.L. Esteban, E. Ferreiro-Lago
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Identifying super diffusers of health information: Assessing the reliability of the Connectivity, Persuasiveness and Maven scales among Spanish- and English-speakers
K.A. Cameron*, V. Ramirez-Zohfeld, F. Acosta, F.J. Boster
Wednesday, 5 September 2012:  04D Methodological Developments  -  12.15 - 13.45
Integrating clinic consultation recordings into patient interviews: A tool to maximise discussion of observed and experienced interaction
J. Downing, H. Gleeson, P.E. Clayton, J.R.E. Davis, J. Wales, B. Young, P. Callery*
Wednesday, 5 September 2012:  04D Methodological Developments  -  12.15 - 13.45
Novel statistical treatment of data in a tailored health environment
S. Osterlind, G. Cameron*, M. Genea
Wednesday, 5 September 2012:  04D Methodological Developments  -  12.15 - 13.45
Parental perception of a 'contract' improves adherence in longitudinal randomised controlled trials of disease prevention in early life
H.R. Fisher*, A. Boaz, C. McKevitt, G. Lack
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Physician behaviours during decision making: Medical interaction coding system (MIDM)
C.G. Shields*, C. Elias, L. Newman, J.J. Griggs, K. Fiscella, R.M. Epstein
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Retention to longitudinal randomised controlled trials of disease prevention in early life is enhanced by the exchange of social capital
H.R. Fisher*, A. Boaz, C. McKevitt, G. Lack
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Sufficiently important difference: Concepts, caveats and clarifications
B.P. Barrett*
Wednesday, 5 September 2012:  06D Psychometric Reports  -  17.15 - 18.45
The theory of "interdiscourse": A new approach for health communication
M. Urban*, T. Hehlmann
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The interpreter as co-interviewer - an analysis of the role of the interpreter during the cross-language interview between researcher and respondent
J.L. Suurmond*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
White coat warm heart: Art-making, well-being and professional identity in medicine
C.A. Courneya, S.M. Cox*, P. MacLean
Thursday, 6 September 2012:  09D - Research Innovations with the Clinician Encounter  -  12.15 - 13.45
Will this student be a patient-centred doctor? The development of a new instrument measuring patient-centred intentions during medical education
K. Bombeke*, L. Symons, D. Mortelmans, S. Schol, B. De Winter, P. Van Royen
Wednesday, 5 September 2012:  06D Psychometric Reports  -  17.15 - 18.45
^Top
 
 
Shared decision making in general hospital and hospital practice.
A mixed methods RCT of communication aids to support shared decision making in initial prostate cancer treatment consultations in a Scottish cancer centre
B. Hacking*, L.M. Wallace, J. Belkora, J. Kosmala-Anderson, S.E. Scott, S.A. McNeill
Thursday, 6 September 2012:  09A - Cancer Decision Aids and Information Provision  -  12.15 - 13.45
A multidisciplinary collaborative treatment decision-making model for optimal management of uncertainty and decisional conflict in oncology
C. Ménard, I. Merckaert, D. Razavi, Y. Libert*
Wednesday, 5 September 2012:  04A Beliefs and Attitudes Towards Health Care  -  12.15 - 13.45
An innovative model for shared care - Rapid Access to Consultative Expertise (RACE)
M. Wilson*, G. Mazowita, R. Levy, A. Ignaszewski, D. Thompson, C. Barber
Friday, 7 September 2012:  14A - Innovative Practices  -  12.15 - 13.45
Assessing shared decision making skills of 3rd year medical students
L.M.L. Ong*, R.L. Hulsman
Thursday, 6 September 2012:  10I WORKSHOP - Assessing shared decision making skills of 3rd year medical students  -  14.45 - 16.15
Communicating with young cancer patients about reproductive health
G.P. Quinn*, S.T. Vadaparampil, M.L. Clayman, C.A. Knapp, D.C. Murphy, I.A. Sehovic
Friday, 7 September 2012:  14A - Innovative Practices  -  12.15 - 13.45
Comparison of the influence strategies utilised by institutions responsible for supporting quality and safety in hospitals in Ireland and Scotland
L.M. Hamel*, A. McDermott, L. McKee, P.C. Flood
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Counsellor endorsement of a QPS and counselee-counsellor alignment in the first consultation for breast cancer genetic counselling
A. Albada*, M.G.E.M. Ausems, J.M. Bensing, S. van Dulmen
Thursday, 6 September 2012:  10E - Professional Issues in Decision Making  -  14.45 - 16.15
Doctors' statements conveying clinical decisions. Identification and classification in 380 hospital encounters
E.H. Ofstad*, J.C. Frich, E. Schei, P. Gulbrandsen
Thursday, 6 September 2012:  10E - Professional Issues in Decision Making  -  14.45 - 16.15
Decision aid for patients with type-2 diabetes in Spain: Results of a randomized controlled trial
L. Perestelo-Perez*, M. Boronat, A. Rivero-Santana, J.A. Sanchez-Afonso, J. Perez-Ramos, P. Serrano-Aguilar
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Does time frame matter? Communicating age-related or lifetime risks in breast cancer risk communication
D.R.M. Timmermans*, J.C. Oosterwijk, C.J. Van Asperen, F.H. Menko, L. Claassen, L. Henneman
Wednesday, 5 September 2012:  06A Cancer and Chronic Conditions  -  17.15 - 18.45
Descartes’ Error -- Part II: The role of affect in decision making
D. Roter*, L. Ellington, J. Bensing, M. Clayman
Friday, 7 September 2012:  13F SYMPOSIUM - Descartes' Error - Part II: The role of affect in decision making  -  10.15 - 11.45
Dialogues in shared decsion making (SDM) - for effective consulting
C. Wiskin*, J. Holding, M. Wilkinson, M. Deighan
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Eliciting expectations towards patient-centred care: A cross-sectional study in hospitalized patients in Greece
Z. Tsimtsiou*, P.S. Kirana, D. Hatzichristou
Wednesday, 5 September 2012:  04A Beliefs and Attitudes Towards Health Care  -  12.15 - 13.45
Enablers and barriers to the use of patient decision aids in early stage breast cancer: Surgeons' views
M.A. O'Brien*, C. Charles, E. Grunfeld, T.J. Whelan, P.J. Lovrics, E. Kennedy
Thursday, 6 September 2012:  09A - Cancer Decision Aids and Information Provision  -  12.15 - 13.45
Evaluation of a web-based decision aid in the decision making process of newly diagnosed patients with localized prostate cancer
J. Schrijvers, A. DeSmet, K. Haustermans, H. Van Poppel, C. Van Audenhove*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Evaluation of the interprofessional communication training programme “Fit for SDM”
M. Körner*, H. Ehrhardt, A. Steger, J. Bengel
Thursday, 6 September 2012:  10E - Professional Issues in Decision Making  -  14.45 - 16.15
Frugal tools facilitate shared decision making in clinical encounters
G. Elwyn*, A. Le Blanc, D. Frosch
Wednesday, 5 September 2012:  03F SYMPOSIUM - Frugal tools facilitate shared decision making in clinical encounters  -  10.15 - 11.45
Healthcare providers' assessment of their own and their team's implementation of shared decision making (SDM) in clinical practice
L. Stobbart*, D. Thomson, C. Dodd, S. Macphail, D. Palmer, R. Thomson
Thursday, 6 September 2012:  10E - Professional Issues in Decision Making  -  14.45 - 16.15
ICT use and multidisciplinary healthcare teams
J.C. Scholl*, B.A. Olaniran
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Identifying the core values that should guide shared decision making practices
O. Karnieli-Miller*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Implementation of communication aids at the Edinburgh Cancer Centre - qualitative results from a pilot RCT for adjuvant oncology breast cancer consultations
B. Hacking*, L.M. Wallace, J. Belkora, S.E. Scott, S.C. Shepherd
Thursday, 6 September 2012:  09A - Cancer Decision Aids and Information Provision  -  12.15 - 13.45
Implementing shared decision making: Narratives from front-line clinicians in the MAGIC programme
A. Lloyd*, N.J. Joseph Williams, G.J. Elwyn
Friday, 7 September 2012:  14A - Innovative Practices  -  12.15 - 13.45
Improving the communication of medication harms and benefits to patients - research-based developments from the UK and USA
S. Blalock*, B.L. Sleath, B. Chewning, T. Raynor
Wednesday, 5 September 2012:  04E SYMPOSIUM - Improving the communication of medication harms and benefits to patients – research-based developments from the UK and USA  -  12.15 - 13.45
Involving children in healthcare decision-making: A framework for understanding triadic interactions
I. Coyne*, A. Martins, V. Lambert, G. Kiernan
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Korean college students' attitudes of shared decision making and their role preferences for treatment decision making
M.S. Joo, B.K. Park, S.H. Lee, S.S. Kim*
Wednesday, 5 September 2012:  04A Beliefs and Attitudes Towards Health Care  -  12.15 - 13.45
Litigious intentions between urology outpatients and hospitalized patients. Results from the Hospitalized and Outpatients’ Profile and Expectations Study
Z. Tsimtsiou*, P.S. Kirana, G. Chiou, K. Hatzimouratidis, D. Hatzichristou
Wednesday, 5 September 2012:  04A Beliefs and Attitudes Towards Health Care  -  12.15 - 13.45
Making high quality decisions in pregnancy: How should interventions which aim to improve decision quality be evaluated?
R. Say*, S. Robson, R. Thomson
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Mastering shared decision making
M. O'Brien*, B. Hartwig, J. Dhaliwal
Thursday, 6 September 2012:  09G WORKSHOP - Mastering shared decision making  -  12.15 - 13.45
‘Navigation' a communication aid for high grade brain tumour patients at key pathway decision points. A qualitative evaluation
S.C. Shepherd*, D. Cavers, L.M. Wallace, B. Hacking, S.E. Scott, D. Bowyer
Thursday, 6 September 2012:  09A - Cancer Decision Aids and Information Provision  -  12.15 - 13.45
Preferences for the communication of stroke treatment information among general practice patients and their family members
A. Grady*, M. Carey, R. Sanson-Fisher, C. Levi, C. D'Este
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Shared decision making in advanced Parkinson's Disease: Current clinical practice and the way forward
F.A.P. Nijhuis*, J. van Heek, B. Post, M.J. Faber, B.R. Bloem
Thursday, 6 September 2012:  10E - Professional Issues in Decision Making  -  14.45 - 16.15
Shared decision-making (SDM) in oncology care: Children, parents and healthcare professionals' perspectives
I. Coyne*, A. Amory, G. Kiernan, F. Gibson
Wednesday, 5 September 2012:  06A Cancer and Chronic Conditions  -  17.15 - 18.45
Shared deliberation and shared mind: Communication and decision-making in the real world of clinical practice
R. Epstein*, T. Rapley, V. Entwistle, G. Elwyn
Wednesday, 5 September 2012:  05F SYMPOSIUM - Shared deliberation and shared mind  -  14.45 - 16.15
The attitudes of nurses and physicians towards aspects influencing their collaboration at the inpatient internal medicine departments of the central hospitals of Estonia
A. Paulin*
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
The relational aspects of learning with, from, and about the other
R.B. Hovey*, R. Craig
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Training program for physicians to facilitate shared decision making (SDM) in oncology
C. Bieber*, A. Buchholz, K. Reuter, J. Nicolai, W. Eich, M. Härter
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Treatment decision-making and communication between radiation-oncologists and rectal cancer patients: A single-center study
M. Kunneman*, M.C.M. Baas-Thijssen, A.M. Stiggelbout, C.A.M. Marijnen, A.H. Pieterse
Thursday, 6 September 2012:  09A - Cancer Decision Aids and Information Provision  -  12.15 - 13.45
Using medical power: Leadership without paternalism
E. Schei*, E. Cassell
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
Web based patient decision aids: A systematic review
L. Perestelo-Perez*, J. Perez-Ramos, M. Gonzalez-Lorenzo, M-J. Roca-Sanchez, A. Rivero-Santana, C. De las Cuevas
Wednesday, 5 September 2012:  Poster Session 1  -  16.15 - 17.15
What are pregnant women's attitudes to external cephalic version and how do their attitudes impact on decision making?
R. Say*, S. Robson, R. Thomson, C. Exley
Wednesday, 5 September 2012:  04A Beliefs and Attitudes Towards Health Care  -  12.15 - 13.45
"Where do you think we go from here?": The practice of asking obese patients how they would like their treatment to proceed
H. Webb*
Friday, 7 September 2012:  14A - Innovative Practices  -  12.15 - 13.45
^Top
 
 
Teaching clinical communication skills.
A comparison of simulated patients, role-play and theatre in education in teaching interpersonal communication competence to medical students
J. Koponen, Y. Zhou*
Thursday, 6 September 2012:  08B Developments in Simulated Patient and Nurse Training  -  10.15 - 11.45
A learner-centered communication module integrated with clinical training
W.L. Iverson*, M. Rosenbaum
Thursday, 6 September 2012:  10B - Teaching Interventions  -  14.45 - 16.15
Accounting for context factors in GP communication assessment
G.T.J.M. Essers*, A. Kramer, B. Andriesse, C. van Weel, C. van der Vleuten, A.M. van Dulmen
Wednesday, 5 September 2012:  05B Postgraduate Training in Communication Skills  -  14.45 - 16.15
Advanced communication skills for challenging situations around death and dying and anger and conflict: Our experiences in teaching final year medical students
J. Dales*, R. Frearson, A. Watkiss
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Attitudes to the teaching of communication skills in three UK dental schools
A. Waylen*, H. Bush, J. McHarg, S. Oliver, R. Oliver
Thursday, 6 September 2012:  10B - Teaching Interventions  -  14.45 - 16.15
Attitudes towards communication skills: From medical school to clinical practice
E. Loureiro*, M. Severo, P. Bettencourt, M.A. Ferreira
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
An intensive medical communication course demonstrated improvement in physician communication and patient satisfaction                                                                    
S.L. Argenio*, H.D. Cassidy, L.A. Cassidy, M. McMasters
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
An international intervention to enhance communication performance amongst practising doctors
M. O'Brien*, M. Dinwoodie, J. Tiernan
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Bringing the hidden curriculum out of hiding: Strategies for bridging the gap in teaching and learning about communication in the clinical years
K. Cole-Kelly, M. Rosenbaum*, J. Silverman, W. Iverson, L. Konopasek
Wednesday, 5 September 2012:  06I WORKSHOP - Bringing the hidden curriculum out of hiding: Strategies for bridging the gap in teaching and learning about communication in the clinical years  -  17.15 - 18.45
Candid conversations, talking to patients about their sexual health
M. Harris-Broome*, S. Rehman, R. Lane
Wednesday, 5 September 2012:  03H WORKSHOP - Candid conversations, talking to patients about their sexual health  -  10.15 - 11.45
Changing hearts, changing minds: Patient- and family-centered care training at the University of New Mexico
L.N. Rossignol*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Communication about self-management between diabetes nurses and patients with type 2 diabetes during group sessions
E. Boström*, U. Isaksson, B. Lundman, A. Hörnsten
Thursday, 6 September 2012:  08B Developments in Simulated Patient and Nurse Training  -  10.15 - 11.45
Communication and awareness: The building blocks of a successful clinical environment
A. Rzepczynski, T.J. Martin, L.D. Riek*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Communication in context: Preparing doctors for the diversity of clinical practice
P. Salmon, A. Timmermans, W. Veldhuijzen*, D. Thomson, C. Rietmeijer, G. Essers, E. Giroldi
Wednesday, 5 September 2012:  05G SYMPOSIUM - Communication in context: Preparing doctors for diversity  -  14.45 - 16.15
Communication in healthcare: A seven year journey teaching and facilitating a culture of excellent communication designed for all faculty, trainees and ancillary personnel in a large multispecialty teaching hospital
S.L. Argenio*, J.W. Paul, W. Maples, G. Lipke, W.A. Oldenberg, G. Perdikis
Friday, 7 September 2012:  13B - Curriculum Innovations  -  10.15 - 11.45
Communication skills in medical students - How they resist to clerkships?
S. Almeida, I. Carvalho, I. Castro-Vale, I. Osório*, M. Figueiredo-Braga, R. Martins
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Communication skills training programme (CSTP) in diabetes care for non clinic health care professionals
A.L. Covinhas*, J. Raposo
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Communicating about medicines with patients – taking a medication history and achieving concordance, a communication skills session for medical students
S. Baier*, A. Pattison, M.L. Forman
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Communicating with patients about obesity: Challenges and opportunities for education within medical schools
A. Chisholm, J. Hart, S. Peters*, K. Mann
Friday, 7 September 2012:  13B - Curriculum Innovations  -  10.15 - 11.45
Does a brief intervention for students showing poor clinical communication have a positive behavioural influence in the short and medium term?
A. Collinson*, A. Laidlaw, G. Humphris
Wednesday, 5 September 2012:  03B Innovations in the Under-Graduate Curriculum  -  10.15 - 11.45
Designing authentic and relevant simulated patient activities for learning clinical communication in dentistry
V.J. Skinner*, C.W. Dean, T.A. Winning
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Developing critical reflection to empower 4th year student-doctors to communicate their learning needs on ward rounds: An action research study
S.A Quilligan*, J. Silverman, A. Griffiths
Wednesday, 5 September 2012:  03B Innovations in the Under-Graduate Curriculum  -  10.15 - 11.45
Developing team communication skills and reducing barriers to adherence in an HIV/AIDS clinic using drama techniques
C. Penn*, J. Watermeyer, P. Mdluli, M. Dawson
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Development and feasibility of a "Four Habits"-based communication training for German General Practitioners (GPs) - CoTrain
S. Steinhausen*, O. Ommen, S. Wilm, F. Vitinius, H. Pfaff, E. Neugebauer
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Development and validation of a self-efficacy questionnaire for health professionals to evaluate their communication skills before and after participating in a communication skills training course
M.K.A. Axboe*, P.E.K. Kofoed, K.S.C. Christensen, J.A. Ammentorp
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Development of a therapeutic patient education competency framework
J. Foucaud*, E. Hamel, C. Flück, A. Visser
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Development of communication skill training incorporating SPIKES for pharmacists with cancer patients
M. Hanya*, Y. Noji, H. Kamei
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Dundee ASSESS: A universal domain approach to marking OSCEs
R. Jarvis*, J. Hodgson
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
tEACH: Addressing the needs of communication teachers throughout Europe
M. Rosenbaum*, J. Silverman, C. Bachmann, G. Essers, P. Kinnersley, P. Gulbrandsen
Thursday, 6 September 2012:  09E SYMPOSIUM - tEACH: Addressing the needs of communication teachers throughout Europe  -  12.15 - 13.45
Effectiveness and efficiency of a consultation skills training programme for medical specialists focused on patients with medically unexplained physical symptoms (MUPS)
A. Weiland*, A.H. Blankenstein, A.M. van Dulmen, J.L.C.M. van Saase, H.T. van der Molen, L.R. Arends
Wednesday, 5 September 2012:  05B Postgraduate Training in Communication Skills  -  14.45 - 16.15
Effects of a short communication training program in family medicine residents' self-confidence in clinical communication skills - a Portuguese study
J.S.M. Silva-Monteiro*, R.M.B. Maciel-Barbosa, F.A. Aguiar
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Encouraging reflection in the development of effective communication skills
E. Koritschoner*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
English to Marathi medical dictionary as a tool to facilitate effective communication skills in medical students
J. Vagha*, S. Vagha, S. Kumar, T. Shrivastava
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Evaluation of a longitudinal curriculum for training communicative skills (CoMeD) in undergraduate medical education: Presentation of the first results 
R. Schmelzer, A. Karger*, A. Mortsiefer, T. Rotthoff
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Evaluating a patient-centered clinical communication skills intervention to reduce disparities in VA health care
P.A. Kelly, P. Haidet*, R.L. Street
Thursday, 6 September 2012:  10B - Teaching Interventions  -  14.45 - 16.15
Evaluating a program for implementing a communication skills training course by using the RE-AIM framework
M.K.A. Axboe*, P.E.K. Kofoed, K.S.C. Christensen, K.W. Waidtloew, J.A. Ammentorp
Thursday, 6 September 2012:  10B - Teaching Interventions  -  14.45 - 16.15
Getting interpersonal with simulation pedagogy: A collaborative approach
M.P. Pagano*, S. Campbell, E. O'Shea, C. Connery, G. Caso, C. Colby
Thursday, 6 September 2012:  08B Developments in Simulated Patient and Nurse Training  -  10.15 - 11.45
Home hospice visits for first year medical students at UC Davis: Student reflections
T.L. Fancher*, D. English
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
How to assess non-spoken communication to improve teaching of rapport
A.D. Anderson*, D.S. Leong, A.W. Dow
Thursday, 6 September 2012:  08H WORKSHOP - How to access non-spoken communication to improve teaching of rapport  -  10.15 - 11.45
How do we improve the communication skills of doctors with multiple patient complaints?
D. Blaney*, M. O'Brien, I. Watt
Friday, 7 September 2012:  13G SYMPOSIUM - How do we improve the communication skills of doctors with multiple patient complaints?  -  10.15 - 11.45
Impact of a training program on supervisors' ability to provide feedback on residents' communication skills
N. Junod Perron*, M. Nendaz, J. Sommer, M. Louis Simonet, A. Baroffio, D. Dolmans
Wednesday, 5 September 2012:  05B Postgraduate Training in Communication Skills  -  14.45 - 16.15
Integrating clinical communication with clinical reasoning and the broader medical curriculum
J. Cary*, S. Kurtz
Friday, 7 September 2012:  13H WORKSHOP - Integrating clinical communication with clinical reasoning and the broader medical curriculum  -  10.15 - 11.45
Integrating the teaching of communication and clinical examination skills with the SP as teacher
J. Parle, J. Beavan, H. Timmins*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Is it possible to improve residents' breaking bad news skills in a simulated three-person consultation? A randomized study assessing the efficacy of a communication skills training program
A. Liénard*, I. Merckaert, Y. Libert, D. Razavi
Thursday, 6 September 2012:  08B Developments in Simulated Patient and Nurse Training  -  10.15 - 11.45
Learning negative attitudes to patients with medically unexplained symptoms (MUS): A qualitative analysis of medical trainees' beliefs and experiences
S. Peters*, L. Shattock, K. Anderson, K. Caldwell, H. Williamson
Wednesday, 5 September 2012:  05B Postgraduate Training in Communication Skills  -  14.45 - 16.15
Lifelong learning in communication: Teaching motivational interviewing to medical students, residents, and attending physicians
A.M. Adelman, D.C. Richard, R.A. Gabbay, P.R. Lewis*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Medical students' attitudes towards communication skills learning - validation of a German version of the communication skills attitude scale (CSAS-D)
V. Speidel*, S. Heintz, L. Willms, L. Hayer, H. Gress, V. Köllner
Wednesday, 5 September 2012:  03B Innovations in the Under-Graduate Curriculum  -  10.15 - 11.45
Medical students’ experiences using an online decision aid to engage in advance care planning
M.J. Green*, M. Wilkes, P. Latow, M. Robinson, C. Dermart, B.H. Levi
Wednesday, 5 September 2012:  03B Innovations in the Under-Graduate Curriculum  -  10.15 - 11.45
Nursing students' experiences of being video-recorded during examination in a fictive emergency care situation
A. Nyström*, Y. Pålsson, A. Hofsten, E. Häggström
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
On camera: Video registration of consultations between midwives and clients to improve quality and provision of care
E. Spelten*, M. Pereboom, T. Klomp, J. Gitsels, L. Martin, S. van Dulmen
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Participant role play with Scottish specialists in organ donation changes practice 
K. Boyd*, G. Highet, B. Hacking
Thursday, 6 September 2012:  10B - Teaching Interventions  -  14.45 - 16.15
Performing participatory patient education - what are the needs of health care professionals?
J.R. Voigt*, U.M. Hansen, M. Glindorf, I. Willaing
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Professionalizing general hospital nurses with respect to depression
I. De Coster, C. Schalenbourg, G. Scheerder, C. Van Audenhove*
Thursday, 6 September 2012:  08B Developments in Simulated Patient and Nurse Training  -  10.15 - 11.45
Providing the most to the least: Teaching communication skills to disruptive physicians
T. Parran, C. Snyder*
Wednesday, 5 September 2012:  05H WORKSHOP - Providing the most to the least: Teaching communication skills to disruptive physicians  -  14.45 - 16.15
Proxemics as a communication resource between health professionals and the hospitalized elderly
T.C.G. Schimidt*, M.J.P. Silva
Wednesday, 5 September 2012:  05B Postgraduate Training in Communication Skills  -  14.45 - 16.15
Recognizing and treating medically unexplained symptoms in non-psychiatric settings
F.C. Dwamena*, R.M. Frankel, R.C. Smith, A. Finset, A.H. Fortin VI
Wednesday, 5 September 2012:  05E SYMPOSIUM - Recognising and treating medically unexplained symptoms  -  14.45 - 16.15
Reflective practice training in a residency programme – an initial evaluation of the competencies gained
P. Moore*, G. Soto
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Relationship-centered administration: Organizational dimensions of patient-centered and relationship-centered care
A. Suchman, S. Kurtz*
Friday, 7 September 2012:  14I WORKSHOP - Relationship-centered administration: Organizational dimensions of patient-centered and relationship-centered care  -  12.15 - 13.45
Role and relevance of communication skill laboratory in teaching clinical communication skills to the medical students
J. Vagha*, K. Vagha, S. Vagha, C. Pathak
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Role-plays and debriefings: From the practice of therapeutic attitudes to self-development
C. Brison*, N. Van Broeck, E. Zech
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Students view: Analysing videobased doctor-patient-communication- a method to check communication skills?
K. Rockenbauch*, E. Kleinert
Wednesday, 5 September 2012:  03B Innovations in the Under-Graduate Curriculum  -  10.15 - 11.45
Supporting the struggling student in communication learning - the who what why when and how
N. Barr*, E. Hennessy, C. Willaimson, B. McGuinnes
Wednesday, 5 September 2012:  06H WORKSHOP - Supporting the struggling student in communication learning the  -  17.15 - 18.45
Supporting student nurses in developing their communication skills in simulated environments
J.M. Hughes*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Structure, freedom, or both? Using jazz to explore the improvisational aspects of medical communication
P. Haidet*, M.L. Fecile
Wednesday, 5 September 2012:  04H WORKSHOP - Stucture, freedom, or both? Using jazz to explore the improvisational aspects of medical communication  -  12.15 - 13.45
Tacesics: High quality affective care to elderly citizens
T.C.G. Schimidt*, M.J.P. Silva
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Taking care with words: Poetry, practice and the language of care
P. Draper*, J. Wray, S. Burley
Friday, 7 September 2012:  13B - Curriculum Innovations  -  10.15 - 11.45
Teach or stimulate? Self-reflection in the communication trajectory of medical training
K. Van den Bogerd, L. Debaene*, K. Bombeke, L. Baeyens, I. Jespers, B. De Winter
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Teaching and assessment of risk communication for undergraduate medical students on both sides of the Atlantic
K. Joekes*, P.K.J. Han, C. Thomas, J. Ibison
Friday, 7 September 2012:  13B - Curriculum Innovations  -  10.15 - 11.45
Teaching students communication skills: Can co-teaching help?
G. Gomez, P. Moore*, E. Araos
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Teaching shared decision making to Swedish medical students
M. Foldevi*, G. Mården
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
"That's not how my family communicates!" Understanding the impact of one's family of origin on difficult family interviews
T. Campbell*, K. Cole-Kelly
Friday, 7 September 2012:  13I WORKSHOP - That's not how my family communicates!. Understanding the impact of one's family of origin on difficult family relations  -  10.15 - 11.45
The effect of the SAGE & THYME® foundation level workshop on communication skills
M. Connolly*, J. Thomas, J. Orford, N. Schofield, S. Whiteside, J. Morris
Thursday, 6 September 2012:  10B - Teaching Interventions  -  14.45 - 16.15
The effect of patient disclosure and provider immediacy on patient compliance
T.L. Smith, J.C. Scholl*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The importance of teaching and learning communication skills in local rather than English for non English speaking doctors
A.S. Sultan*, S.S. Muhamad
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The influence of reflective practice on medical students’ distress levels and reflective capacity – a prospective, explorative study using mixed methods
G.K. Lutz*, F. Edelhaeuser, C. Scheffer, D. Tauschel, M.P. Valk-Draad, M. Neumann
Wednesday, 5 September 2012:  03B Innovations in the Under-Graduate Curriculum  -  10.15 - 11.45
The top tips, for communication tutors from communication tutors, on facilitating small groups
R.E. Illingworth*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The perception of undergraduate professors concerning nonverbal communicative behavior in classroom
R.K.F.C.C. Amorim*, M.J.P. Silva
Friday, 7 September 2012:  13B - Curriculum Innovations  -  10.15 - 11.45
The place of communication on the pharmacy education: Communication-related lectures in Turkish pharmacy faculties
B. Sozen Sahne*, S. Sar, S. Yegenoglu
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
The specific effects of two training methods aimed at improving the therapeutic relationship
M. Jaeken*, E. Zech, L. Verhofstadt, N. Van Broeck, M. Mikolajczak, C. Brison
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Training communication skills in public dental care
A. Nielsen*
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Using a metaphor to teach communication skills: The "Jazz and the Art of Medicine" course
P. Haidet*, J. Jarecke, H. Stuckey, C. Teal, R.L. Street Jr.
Friday, 7 September 2012:  13B - Curriculum Innovations  -  10.15 - 11.45
Using patients as teachers: The development of an innovative instrument for teaching therapeutic communication skills among oral healthcare students
M. Wener, D. Schonwetter, T. Winning, N. Mazurat*, V. Skinner
Thursday, 6 September 2012:  08B Developments in Simulated Patient and Nurse Training  -  10.15 - 11.45
Using real patients for early communication skills training
G. Marden*, M. Foldevi
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Using sociodrama to teach medical oncology fellows how to engage in challenging conversations with their patients
D.E. Epner*, W.F. Baile
Wednesday, 5 September 2012:  05B Postgraduate Training in Communication Skills  -  14.45 - 16.15
Who should practice the communication process about procedures and treatments with medical students? Lecturers, peer-tutors, or should students practice among themselves? A comparison
M. Sennekamp*, F.M. Gerlach, H. Serve, B. Steffen
Thursday, 6 September 2012:  Poster Session 2  -  16.15 - 17.15
Written assessment of communicative competencies: What do I measure and does it make sense?
C. Kiessling*, G. Fabry, S. Schubert, M. Fischer
Thursday, 6 September 2012:  09I WORKSHOP - Written assessment of communicative competencies: What do I measure and does it make sense?  -  12.15 - 13.45
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